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- Tasks: Lead store teams and ensure exceptional customer service every day.
- Company: Join Card Factory, the UK's top retailer for cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, and access to learning resources.
- Why this job: Be part of a passionate team celebrating life moments and driving store success.
- Qualifications: Strong leadership skills and a customer-centric mindset are essential.
- Other info: Genuine career prospects await in a fast-paced, supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission. With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success.
As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service every day.
The Ideal Candidate
- Passionate about celebrating our customers’ life moments.
- Customer-centric with a passion for delivering excellent service.
- Demonstrates strong leadership skills.
- Positive and forward-thinking.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
Package and Company Information
About Card Factory: Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating numerous opportunities in a fast-paced environment.
We offer a range of benefits to support your physical, mental, and financial well-being, including:
- 25% colleague discount in-store and online
- Financial Wellbeing Support (Financial Education Tools, Salary Advance)
- Seasonal incentive schemes
- Opportunities for Retail Apprenticeships
- Access to learning and development resources
- Discounts at hundreds of UK retailers
- Employee Assistance Programme for mental, physical, and financial support
This role offers genuine prospects for the right candidate. If you are interested and align with this role, please apply now. We reserve the right to close the vacancy early once sufficient applications are received. Early applications are encouraged.
Location: 17 Station Road, Ashington, United Kingdom
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's mission and values. Understanding their focus on celebrating life moments will help you convey your passion for customer experience during any discussions or interviews.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully led teams in the past. Think of specific examples where you motivated your team to achieve goals, especially in a retail environment.
✨Tip Number 3
Brush up on your knowledge of store performance metrics. Being able to talk about how you can use data to drive commercial growth will show that you're commercially minded and ready to contribute to the team's success.
✨Tip Number 4
Demonstrate your enthusiasm for customer service by preparing anecdotes that highlight your commitment to delivering excellent service. This will resonate well with the hiring team, as they value a customer-centric approach.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer satisfaction, as these are crucial for this role.
Emphasise Customer-Centric Approach: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to enhancing customer experiences and how you have contributed to a positive team culture.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for Card Factory. Use keywords from the job description and reflect the company's values and mission in your writing to show you are a great fit.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same at Card Factory.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you can motivate and engage your team, especially in the absence of the Store Manager.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you would use data to drive store success. Show that you understand the importance of commercial growth and how it relates to customer satisfaction.
✨Engage with Enthusiasm
During the interview, convey your positive attitude and enthusiasm for the role. Engage with the interviewer by asking insightful questions about the company culture and how you can contribute to the team.
