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For Companies At a Glance
- Tasks: Lead and inspire store teams to deliver exceptional customer service and achieve commercial goals.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and access to learning resources.
- Why this job: Be part of a vibrant team celebrating life's moments while developing your leadership skills.
- Qualifications: Passionate about customer service, strong leadership skills, and a positive, engaging attitude required.
- Other info: Genuine career prospects available; apply early to secure your chance!
The predicted salary is between 24000 - 36000 £ per year.
Location: East Kilbride Plaza, Unit 22 (38) The Plaza, G74 1LW
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You\’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Location The Plaza East Kilbride Plaza, United Kingdom
#J-18808-Ljbffr
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on celebrating customers' life moments will help you align your responses during interviews, showcasing your passion for customer service.
✨Tip Number 2
Prepare examples of your leadership experience. Think about times when you've successfully led a team or improved customer service in previous roles, as this will demonstrate your capability to support the Store Manager effectively.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices will show that you're commercially minded and ready to contribute to the store's success.
✨Tip Number 4
Engage with current employees or read reviews about working at Card Factory. This can provide insights into the company culture and expectations, helping you tailor your approach during the interview process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your leadership experience, customer service skills, and any relevant achievements. Use clear headings and bullet points to make it easy to read, and quantify your successes where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Provide specific examples of how you've successfully led teams or improved customer experiences in previous positions.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same at Card Factory.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you can motivate and develop team members, especially in the absence of a Store Manager.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you would use data to drive store success. Show that you understand the importance of commercial growth and how it relates to customer service.
✨Engage with Enthusiasm
During the interview, convey your positive attitude and enthusiasm for the role. Engage with the interviewer by asking insightful questions about the company culture and team dynamics, demonstrating that you're a team player.