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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, apprenticeships, and wellness programmes.
- Why this job: Be part of a passionate team celebrating life's moments with growth opportunities.
- Qualifications: Customer-focused, strong leadership skills, and a positive, commercial mindset required.
- Other info: Apply early as we review applications regularly; exciting prospects await!
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores.
As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Customer centric with a passion for driving excellent service.
- Ability to demonstrate good leadership skills.
- Positive forward-thinking approach.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
Package Description
About the Company: Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Location: 3 South Street, Bishops Stortford, United Kingdom
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their mission to celebrate life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you improved customer service or operational efficiency, as these are key aspects of the Team Leader role.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices will show that you're proactive and ready to contribute to Card Factory's success.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with their needs.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Discuss situations where you successfully led a team or improved customer service, as these are key aspects of the role.
Emphasise Customer Focus: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to putting customers first and how you've contributed to enhancing customer experiences in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Card Factory and how you can contribute to their vision of celebrating customers' life moments.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously prioritised customer service and how you plan to continue doing so in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific examples of how you've successfully led a team in the past. Highlight any experiences where you motivated your team to achieve goals or improve performance.
✨Be Commercially Minded
Familiarise yourself with the store's performance data and be ready to discuss how you can contribute to commercial growth. Think about strategies you could implement to enhance sales and customer satisfaction.
✨Engage with Enthusiasm
During the interview, convey your energy and positivity. Show that you're an engaging team player who can inspire others. This will reflect the culture of teamwork and support that Card Factory values.
