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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, and opportunities for apprenticeships and development.
- Why this job: Be part of a passionate team celebrating life's moments in a fast-paced, supportive environment.
- Qualifications: Must have leadership skills, a customer-centric mindset, and be commercially minded.
- Other info: This is a fixed-term contract with genuine career growth opportunities.
Job Introduction Location: Caernarfon Contracted Hours Available :8 Please note this role is a fixed term contract. Role Responsibility We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day. The Ideal Candidate You will be as passionate about celebrating our customers' life moments as we are. Is customer centric with a passion for driving excellence service. You will be able to demonstrate a good leadership skills Positive forward thinking approach. Is comfortable reviewing store performance data. Commercially minded. Is an engaging and enthusiastic team player. Package Description About the Company Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. In return, we offer a wide range of benefits to support your physical, mental, and financial well-being. Benefits 25% Card Factory colleague discount in-store and online Save As You Earn scheme Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Opportunity to apply for Retail Apprenticeships Access to blended learning and development content Discounted mobile phone contracts Discounts across 100's of UK retailers Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please. Sportswift Ltd T/A cardfactory
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Show your passion for customer service! When you get the chance to speak with us, make sure to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you truly understand the importance of putting the customer at the heart of everything we do.
✨Tip Number 2
Highlight your leadership skills! Be prepared to discuss your experience in leading teams, even if it's informal. Share stories about how you've motivated others or resolved conflicts, as this will show us that you're ready to step up as a Team Leader.
✨Tip Number 3
Familiarize yourself with our store performance metrics. Before your interview, take some time to research what key performance indicators are important in retail. Being able to discuss these metrics and how they relate to customer experience will impress us and show that you're commercially minded.
✨Tip Number 4
Demonstrate your enthusiasm for the role! We want to see that you're not just looking for any job, but that you're genuinely excited about joining the Card Factory family. Share why you believe in our mission and how you can contribute to our success.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Leader position. Understand the key responsibilities and the qualities that Card Factory is looking for in a candidate.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous leadership roles or customer service experience you have. Use specific examples to demonstrate how you've driven excellence in service and supported team growth.
Show Your Passion: Make sure to convey your enthusiasm for celebrating customers' life moments. Share personal anecdotes or experiences that reflect your commitment to customer-centric service.
Tailor Your Application: Customize your application materials to align with the values and goals of Card Factory. Use keywords from the job description to show that you understand their mission and are a good fit for their team.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share specific examples of how you've prioritized customer experience in previous roles, as this aligns with the company's core values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've successfully led a team. Highlight any experiences where you motivated your team to achieve goals or improve service standards.
✨Be Commercially Minded
Familiarize yourself with retail performance metrics and be ready to discuss how you've used data to drive decisions in past roles. This will show that you understand the importance of commercial growth in a retail environment.
✨Engage with Enthusiasm
During the interview, convey your energy and enthusiasm for the role. Engage with the interviewer by asking insightful questions about the team culture and the company's vision, demonstrating that you're a proactive and enthusiastic team player.
