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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships and development resources.
- Why this job: Be part of a passionate team celebrating life's moments while growing your career in a dynamic environment.
- Qualifications: Must be customer-focused, have leadership skills, and be commercially minded.
- Other info: This is a temporary role with genuine prospects for growth.
The predicted salary is between 24000 - 36000 £ per year.
# Team Leader## About the job**Location: Kingston Park Unit 8****Contracted Hours Available: 10****Please note this role is a fixed term contract.**We’re on the lookout for a friendly and upbeat Team Leaderto bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving. What we’re looking for: * Good leadership skills people want to follow—positive, proactive, and full of energy.* You\’re curious by nature, always learning, and eager to see the bigger picture.* You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.* Step up, stay flexible, and set the tone by getting things done.* You’re fair, open to feedback, and thoughtful in how you make decisions.* You genuinely care about people, support growth, and help create a positive team vibe.The following content displays a map of the job\’s location.| OpenStreetMap contributors### Team Leader* **Salary** £12.49 Per Hour* **Frequency** Hourly* **Job Reference** cardfac/TP/2047/30882* **Contract Type** Temporary* **Working Hours** 10* **Closing Date** 23 February, 2026* **Location** Tesco Extra Kingston Park Newcastle upon Tyne, United Kingdom* **Posted on** 24 January, 2026 #J-18808-Ljbffr
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their mission to celebrate life moments will help you align your answers during the interview, showcasing your passion for customer service.
✨Tip Number 2
Prepare examples of your leadership experience that demonstrate your ability to motivate a team and drive performance. Think about specific situations where you successfully led a team to achieve goals or improve customer satisfaction.
✨Tip Number 3
Research the local Newcastle upon Tyne market and understand the competitive landscape for retail. Being knowledgeable about local trends can help you discuss how you would contribute to the store's success in your role as Team Leader.
✨Tip Number 4
Show enthusiasm for the role by preparing thoughtful questions to ask during the interview. This not only demonstrates your interest but also gives you insight into the company culture and expectations for the Team Leader position.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer service, as this is crucial for the role.
Emphasise Customer Focus: Since the role is centred around customer experience, make sure to include any relevant experiences that demonstrate your commitment to customer satisfaction and operational excellence.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Use it to express why you want to join Card Factory and how you can contribute to their success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously prioritised customer experience in your roles, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure that everyone is working towards common goals.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you can contribute to commercial growth. Showing that you understand store performance data will impress the interviewers.
✨Engage with Enthusiasm
During the interview, maintain a positive and engaging attitude. Show that you're an enthusiastic team player who is excited about the opportunity to lead and support a team in delivering exceptional service.
