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- Tasks: Lead a team to enhance customer experience and drive store success.
- Company: Join Card Factory, the UK's top retailer for cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, apprenticeships, and wellness programmes.
- Why this job: Be part of a dynamic team focused on customer delight and personal growth.
- Qualifications: Previous retail management experience and a passion for team development required.
- Other info: Exciting career prospects await in a fast-paced, supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business
- Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business
- Have experience inleading and developing a team of colleagues
- Be prepared to work towards KPIsin a fast-paced environment
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a trueOmni-channel retailer. This strategy sees significant investment into ourcolleagues across the business creating multiple opportunities to join a fast-paced environment and be part ofourexcitingjourney.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
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Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding what the company stands for will help you align your approach during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to lead and develop a team. Highlight specific instances where you've successfully coached colleagues or improved customer experiences, as these are key aspects of the Store Manager role.
✨Tip Number 3
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
✨Tip Number 4
Stay updated on retail trends and challenges, especially in the greeting card and gift sector. Being knowledgeable about the industry will allow you to engage in meaningful conversations during interviews and show your commitment to driving commercial growth.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly focusing on customer experience and team development. Use specific examples that demonstrate your ability to lead a team and drive commercial growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and colleague development. Mention how your values align with those of Card Factory and provide examples of how you've successfully managed teams in the past.
Highlight Key Achievements: When detailing your previous roles, focus on quantifiable achievements such as sales growth, team performance improvements, or successful recruitment strategies. This will show your potential impact as a Store Manager.
Prepare for Potential Questions: Think about common interview questions related to retail management, such as how you handle difficult customers or how you motivate your team. Prepare thoughtful responses that reflect your experience and approach to leadership.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Store Manager, your role revolves around enhancing customer experience. Be prepared to share specific examples of how you've previously delighted customers and how you plan to continue doing so in this role.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss your coaching methods and how you've successfully built a team culture that aligns with the company's values and behaviours.
✨Understand Commercial Growth
Familiarise yourself with the company's 5-year strategy and be ready to discuss how you can contribute to commercial growth. Bring insights on stock management and merchandising that could benefit the store.
✨Engage with Stakeholders
Show that you understand the importance of collaboration. Prepare to talk about how you've effectively communicated with key stakeholders in the past and how you plan to maintain those relationships to drive store success.
