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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive store success.
- Company: Join Card Factory, the UK's top retailer for cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, apprenticeships, and wellness programmes.
- Why this job: Be part of a dynamic team focused on customer delight and personal growth.
- Qualifications: Previous retail management experience and a passion for team development required.
- Other info: Exciting career prospects await in a fast-paced environment.
The predicted salary is between 28800 - 42000 £ per year.
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibilities
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviors, with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Provide constructive and beneficial feedback to the store team, District and Regional Managers about store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Location: 12 Elm Lane, The Meridian Centre, Havant, United Kingdom
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Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding what the company stands for will help you align your approach during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully developed teams in previous roles. Be ready to discuss specific instances where your coaching and training led to improved performance or customer satisfaction.
✨Tip Number 3
Research the latest trends in retail management and customer experience. Being knowledgeable about current industry practices can set you apart and show that you're proactive about staying informed.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a store manager in a retail environment. Focus on your achievements in customer experience, team development, and commercial growth to align with the role's responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and colleague development. Use specific examples from your past roles to demonstrate how you have successfully led teams and improved customer experiences.
Highlight Relevant Skills: In your application, emphasise skills such as coaching, training, and team leadership. Mention your ability to make commercial decisions and your experience in working collaboratively with stakeholders.
Show Enthusiasm for the Company: Research Card Factory and express your enthusiasm for their vision of becoming a true omni-channel retailer. Mention how you can contribute to their 5-year strategy and support their commitment to colleague development and customer satisfaction.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Store Manager, your focus will be on customer experience. Be prepared to share specific examples of how you've enhanced customer satisfaction in previous roles. Highlight your understanding of the importance of putting customers at the heart of everything.
✨Demonstrate Leadership Skills
Discuss your experience in leading and developing teams. Share stories that showcase your ability to coach and mentor colleagues, as well as how you've built a positive team culture. This will show that you can inspire others to deliver exceptional service.
✨Understand Commercial Growth
Familiarise yourself with the company's commercial goals and be ready to discuss how you can contribute to achieving them. Bring examples of past decisions you've made regarding stock availability and merchandising that led to increased sales or improved store performance.
✨Engage with Stakeholders
Highlight your experience in collaborating with various stakeholders. Be prepared to discuss how you've effectively communicated with different teams to drive business success. This will demonstrate your ability to work within a larger organisational framework.
