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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships.
- Why this job: Be part of a dynamic team with growth opportunities in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service required.
- Other info: Apply early as we review applications regularly; exciting prospects await!
The predicted salary is between 30000 - 42000 £ per year.
Store Location: 86 Main St, Wishaw ML2 7LU
Store Hours: 42.5
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role ResponsibilityYou will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy. Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers. You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs. Make commercial decisions around stock availability and merchandising. Actively seek contact with key stakeholders to gain a wider understanding of the business. Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal CandidateYou will be as passionate about celebrating our customers’ life moments as we are. Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business. Have experience in leading and developing a team of colleagues. Be prepared to work towards KPIs in a fast-paced environment.
About the CompanyCard Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding what the company stands for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to lead and develop a team. Highlight specific instances where you've successfully improved customer experience or driven commercial growth, as these are key responsibilities of the role.
✨Tip Number 3
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on retail trends and challenges, especially in the greeting card and gift sector. Being knowledgeable about the industry will allow you to engage in meaningful conversations during interviews and show your passion for the role.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly focusing on customer experience and team development. Use specific examples that demonstrate your ability to lead a team and drive commercial growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and colleague development. Mention how your previous experiences align with the responsibilities of the Store Manager role at Card Factory, and why you are excited about their 5-year strategy.
Showcase Leadership Skills: Provide examples of how you have successfully led and developed teams in past roles. Highlight any specific KPIs you have achieved and how you motivated your team to meet business objectives.
Research Card Factory: Familiarise yourself with Card Factory's values, products, and recent developments. This knowledge will help you tailor your application and prepare for potential interview questions about the company and its vision.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Store Manager, your role revolves around enhancing customer experience. Be prepared to share specific examples of how you've previously delighted customers and how you plan to continue doing so in this role.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss your coaching methods and how you've successfully built a team culture that aligns with the company's values and behaviours.
✨Understand Commercial Growth
Familiarise yourself with the company's 5-year strategy and be ready to discuss how you can contribute to commercial growth. Bring insights on stock management and merchandising that could benefit the store.
✨Engage with Stakeholders
The role requires collaboration with various stakeholders. Prepare to talk about your experience in building relationships and how you’ve used feedback from others to drive store performance and identify business opportunities.
