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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships.
- Why this job: Be part of a dynamic team with growth opportunities in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service required.
- Other info: Located in London, at Westfield Shopping Centre.
The predicted salary is between 28800 - 43200 £ per year.
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
- 25% Card Factory colleague discount in-store and online.
- Financial Wellbeing Support
- Financial Education Tools.
- Salary Advance.
- Seasonal incentive schemes.
- Opportunity to apply for Retail Apprenticeships.
- Access to blended learning and development content.
- Discounts across 100’s of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Location: London, Westfield Shopping Centre, United Kingdom (Incl. Northern Ireland)
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with the Card Factory's customer promise and values. Understanding what the company stands for will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to lead a team and enhance customer experience. Highlight specific instances where you successfully developed colleagues or improved store performance.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current industry practices can set you apart and show your commitment to continuous improvement.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. Gaining insights into the company culture and expectations can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Store Manager position. Highlight key responsibilities such as customer experience, colleague development, and commercial growth, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in retail management. Emphasize your achievements in team leadership, customer service, and any commercial successes you've had in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and colleague development. Use specific examples from your past work to demonstrate how you have successfully led teams and improved customer satisfaction.
Highlight Your Leadership Skills: In both your CV and cover letter, make sure to highlight your leadership skills. Discuss your experience in coaching and developing team members, as well as your ability to make commercial decisions that benefit the store.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your previous roles where you successfully enhanced customer satisfaction and how you plan to implement similar strategies in this position.
✨Highlight Your Team Development Skills
Discuss your experience in coaching and developing team members. Provide concrete examples of how you've helped colleagues grow in their roles and how you would foster a culture of development within the store.
✨Demonstrate Commercial Acumen
Be prepared to talk about your understanding of commercial growth and stock management. Share instances where you made impactful decisions regarding merchandising or stock availability that led to increased sales.
✨Engage with Stakeholders
Illustrate your ability to collaborate with various stakeholders. Discuss how you have previously engaged with different teams to drive business success and how you plan to maintain those relationships in this role.
