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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Card Factory is the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support tools, and opportunities for apprenticeships.
- Why this job: Join a fast-paced environment with genuine growth prospects and a focus on celebrating customers' life moments.
- Qualifications: Previous retail management experience and a passion for team development are essential.
- Other info: Apply early as we review applications regularly; no agencies, please.
The predicted salary is between 21600 - 36000 £ per year.
Store Location: Godalming
Store Hours: 34
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About The Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
Benefits
- 25% Card Factory colleague discount in-store and online.
- Save As You Earn scheme.
- Financial Wellbeing Support.
- Financial Education Tools.
- Salary Advance.
- Seasonal incentive schemes.
- Opportunity to apply for Retail Apprenticeships.
- Access to blended learning and development content.
- Discounted mobile phone contracts.
- Discounts across 100’s of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding their commitment to customer experience will help you demonstrate how you can contribute to their mission during interviews.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to lead and develop a team. Highlight specific instances where you successfully coached colleagues or improved team performance.
✨Tip Number 3
Research the local market and competitors in Godalming. Being knowledgeable about the retail landscape will allow you to discuss potential strategies for driving commercial growth in your interview.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they are looking for in a Store Manager.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Store Manager position. Tailor your application to highlight your relevant experience in customer service and team development.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience as a store manager or in a similar role. Focus on achievements that demonstrate your ability to drive commercial growth and develop a team culture.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer experience and colleague development. Use specific examples from your past roles to illustrate how you have successfully led teams and improved store performance.
Highlight Relevant Skills: Make sure to emphasise skills that align with the job requirements, such as leadership, communication, and decision-making abilities. Mention any experience with KPIs and how you've met or exceeded them in previous positions.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Store Manager, your role revolves around enhancing customer experience. Be prepared to share specific examples of how you've previously improved customer satisfaction in your past roles. This will demonstrate your commitment to putting customers at the heart of everything.
✨Highlight Your Leadership Skills
Discuss your experience in leading and developing teams. Share stories that showcase your ability to coach and mentor colleagues, as well as how you’ve successfully recruited team members who align with company values.
✨Understand Commercial Growth Strategies
Familiarise yourself with Card Factory's 5-year strategy and be ready to discuss how you can contribute to commercial growth. Think about how you can make informed decisions regarding stock availability and merchandising to drive sales.
✨Prepare Questions for Your Interviewers
Engage your interviewers by preparing thoughtful questions about the store's performance and future opportunities. This shows your proactive nature and genuine interest in the role, as well as your understanding of the business landscape.
