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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and opportunities for apprenticeships.
- Why this job: Be part of a dynamic team with genuine growth prospects and a focus on customer delight.
- Qualifications: Previous retail management experience and a passion for team leadership required.
- Other info: Apply early to secure your chance; we review applications regularly.
The predicted salary is between 30000 - 45000 £ per year.
Store Location: Yarm 1471
Store Hours: 42.5
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About The Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
Benefits
- 25% Card Factory colleague discount in-store and online.
- Save As You Earn scheme.
- Financial Wellbeing Support.
- Financial Education Tools.
- Salary Advance.
- Seasonal incentive schemes.
- Opportunity to apply for Retail Apprenticeships.
- Access to blended learning and development content.
- Discounted mobile phone contracts.
- Discounts across 100’s of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding their commitment to customer experience will help you demonstrate how you can contribute to their mission during the interview.
✨Tip Number 2
Prepare examples of your previous experience in leading teams and driving commercial growth. Be ready to discuss specific situations where you successfully developed a team culture focused on customer satisfaction.
✨Tip Number 3
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Stay updated on retail trends and challenges, especially in the greeting card sector. Being knowledgeable about the industry will allow you to engage in meaningful conversations during interviews and showcase your passion for the role.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management. Focus on your achievements in customer service, team development, and commercial growth, as these are key responsibilities for the Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and colleague development. Use specific examples from your previous roles to demonstrate how you have successfully led teams and improved store performance.
Showcase Leadership Skills: Emphasise your leadership skills in both your CV and cover letter. Mention any experience you have in coaching and developing team members, as well as your ability to make commercial decisions that benefit the store.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful team recruitment, or improvements in customer satisfaction scores. This will help illustrate your capability to drive commercial growth.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Store Manager, your role revolves around enhancing customer experience. Be prepared to share specific examples of how you've previously delighted customers and how you plan to continue doing so in this role.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss your coaching methods and how you've successfully built a team culture that aligns with the company's values and behaviours.
✨Understand Commercial Growth
Familiarise yourself with the company's 5-year strategy and be ready to discuss how you can contribute to commercial growth. Bring insights on stock management and merchandising that could benefit the store.
✨Engage with Stakeholders
Show that you understand the importance of collaboration. Prepare to talk about how you've effectively communicated with key stakeholders in the past and how you would approach this in your new role.
