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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for cards and gifts with over 1000 stores.
- Benefits: Enjoy 25% discount, financial support, apprenticeships, and wellness programmes.
- Why this job: Be part of a dynamic team that celebrates customers' life moments and drives growth.
- Qualifications: Previous retail management experience and a passion for team development required.
- Other info: Exciting career prospects await; apply early to secure your chance!
The predicted salary is between 28800 - 43200 £ per year.
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours, and have the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Provide constructive and beneficial feedback to the store team, District, and Regional Managers about store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be passionate about celebrating our customers’ life moments as we are.
- Have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omni-channel retailer. This strategy involves significant investment in our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role aligns with your career aspirations, click 'apply now'. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise early application to avoid disappointment, as applications will be reviewed regularly.
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding what the company stands for will help you demonstrate your alignment with their culture during interviews.
✨Tip Number 2
Prepare examples of how you've successfully developed teams in previous roles. Highlight specific instances where your coaching led to improved performance or customer satisfaction, as this is crucial for the Store Manager role.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices will show your commitment to driving commercial growth and enhancing customer experiences.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. Gaining insights from their experiences can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a store manager in a retail environment. Focus on your achievements in customer experience, team development, and commercial growth to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and colleague development. Use specific examples from your past roles to demonstrate how you have successfully led teams and improved customer satisfaction.
Highlight Relevant Skills: In your application, emphasise skills such as coaching, training, and decision-making regarding stock and merchandising. These are crucial for the Store Manager role and should be clearly articulated.
Show Enthusiasm for the Company: Research Card Factory and mention your excitement about their 5-year strategy and commitment to colleague development. This shows that you are genuinely interested in the company and its goals.
How to prepare for a job interview at Card Factory
✨Showcase Your Customer-Centric Approach
As a Store Manager, your focus on customer experience is crucial. Be prepared to share specific examples of how you've previously enhanced customer satisfaction and loyalty in your past roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss how you've coached colleagues, resolved conflicts, and fostered a positive team culture that aligns with the company's values.
✨Understand Commercial Growth Strategies
Familiarise yourself with the company's 5-year strategy and be ready to discuss how you can contribute to commercial growth. Bring insights on stock management and merchandising that could benefit the store.
✨Engage with Stakeholders
Prepare to talk about your experience in collaborating with various stakeholders. Show that you understand the importance of communication and feedback in driving store performance and business opportunities.
