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- Tasks: Lead a team to enhance customer experience and drive store success.
- Company: Join Card Factory, the UK's top retailer for cards and gifts with over 1000 stores.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships and development tools.
- Why this job: Be part of a dynamic team focused on customer delight and personal growth.
- Qualifications: Previous retail management experience and a passion for team development are essential.
- Other info: Exciting career prospects await in a fast-paced, supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values and behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Provide constructive and beneficial feedback to the store team, District, and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true omni-channel retailer. This strategy sees significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online.
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes.
- Opportunity to apply for Retail Apprenticeships.
- Access to blended learning and development content.
- Discounts across 100’s of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Location: Warrington Street, The Arcades Shopping Centre, Ashton under Lyne, United Kingdom.
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding what the company stands for will help you demonstrate your alignment with their culture during interviews.
✨Tip Number 2
Prepare examples of how you've successfully developed a team in previous roles. Highlight specific instances where your coaching led to improved performance or customer satisfaction, as this is crucial for the Store Manager role.
✨Tip Number 3
Research the local market and competitors in Ashton under Lyne. Being knowledgeable about the retail landscape will show your proactive approach and ability to make informed commercial decisions.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. Gaining insights from their experiences can provide you with valuable information to discuss during your interview and demonstrate your genuine interest in the company.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a store manager in a retail environment. Focus on your achievements in customer experience, team development, and commercial growth to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and colleague development. Use specific examples from your past roles to demonstrate how you have successfully led teams and improved customer experiences.
Highlight Relevant Skills: In your application, emphasise skills such as coaching, training, and team leadership. Mention your ability to make commercial decisions and your experience in working towards KPIs in a fast-paced environment.
Show Enthusiasm for the Company: Research Card Factory and express your enthusiasm for their vision of becoming a true omni-channel retailer. Mention how you can contribute to their 5-year strategy and support their commitment to colleague development and customer satisfaction.
How to prepare for a job interview at Card Factory
✨Showcase Your Customer-Centric Approach
As a Store Manager, your focus on customer experience is crucial. Be prepared to share specific examples of how you've previously enhanced customer satisfaction and loyalty in your past roles.
✨Demonstrate Leadership Skills
Highlight your experience in developing and leading teams. Discuss your coaching methods and how you've successfully nurtured talent within your team to achieve business goals.
✨Understand the Business Strategy
Familiarise yourself with the company's 5-year strategy and be ready to discuss how you can contribute to its success. Show that you understand the importance of commercial growth and stock management.
✨Prepare for KPI Discussions
Since you'll be working towards KPIs, come prepared with examples of how you've met or exceeded targets in previous positions. This will demonstrate your ability to thrive in a fast-paced retail environment.
