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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, and access to apprenticeships.
- Why this job: Be part of a dynamic team that celebrates customers' life moments and drives growth.
- Qualifications: Previous retail management experience and a passion for team development are essential.
- Other info: Exciting career prospects await; apply early to secure your chance!
The predicted salary is between 28800 - 43200 £ per year.
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train, and develop colleagues within your store harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values and behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Providing constructive and beneficial feedback to the store team, District, and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers' life moments as we are.
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About the Company
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online.
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes.
- Opportunity to apply for Retail Apprenticeships.
- Access to blended learning and development content.
- Discounts across 100's of UK retailers.
- Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing.
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the company's values and customer promise. Understanding what Card Factory stands for will help you align your approach during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully developed teams in previous roles. Be ready to discuss specific instances where your leadership has led to improved customer experiences or team performance, as this is crucial for the Store Manager role.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices will not only impress during your interview but also show your commitment to driving commercial growth.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, focusing on customer experience and team development. Use specific examples that demonstrate your ability to lead a team and drive commercial growth.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and colleague development. Mention how your previous experiences align with the responsibilities of the Store Manager role and how you can contribute to the company's 5-year strategy.
Showcase Leadership Skills: In your application, emphasise your leadership skills and experience in coaching and developing teams. Provide examples of how you've successfully recruited and trained staff in the past, as this is crucial for the role.
Highlight Commercial Acumen: Demonstrate your understanding of commercial decisions related to stock availability and merchandising. Include any relevant metrics or achievements that showcase your ability to drive sales and improve store performance.
How to prepare for a job interview at Card Factory
✨Showcase Your Customer-Centric Approach
As a Store Manager, your focus on customer experience is crucial. Be prepared to share specific examples of how you've previously enhanced customer satisfaction and loyalty in your past roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss how you've coached colleagues, resolved conflicts, and fostered a positive team culture that aligns with the company's values.
✨Understand Commercial Growth Strategies
Familiarise yourself with the company's 5-year strategy and be ready to discuss how you can contribute to commercial growth. Bring insights on stock management and merchandising that could benefit the store.
✨Engage with Stakeholders
Prepare to talk about your experience in collaborating with various stakeholders. Show that you understand the importance of communication and feedback in driving store performance and business opportunities.
