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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships.
- Why this job: Be part of a dynamic team with growth opportunities in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service required.
- Other info: Apply early as we review applications regularly; no agencies please.
Store Location: Thirsk
Store Hours: 42.5
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers' life moments as we are.
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.
- Have experience in leading and developing a team of colleagues.
- Be prepared to work towards KPIs in a fast-paced environment.
About the Company
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
Benefits
- 25% Card Factory colleague discount in-store and online.
- Save As You Earn scheme.
- Financial Wellbeing Support.
- Financial Education Tools.
- Salary Advance.
- Seasonal incentive schemes.
- Opportunity to apply for Retail Apprenticeships.
- Access to blended learning and development content.
- Discounted mobile phone contracts.
- Discounts across 100's of UK retailers.
- Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing.
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer promise. Understanding their commitment to customer experience will help you demonstrate how your leadership style aligns with their mission during any discussions.
✨Tip Number 2
Prepare examples of how you've successfully developed teams in previous roles. Be ready to discuss specific strategies you've used to coach and motivate colleagues, as this is a key aspect of the Store Manager role.
✨Tip Number 3
Research the local Thirsk market and understand the customer demographics. Being able to speak knowledgeably about how you would tailor the store's offerings to meet local needs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the company culture and expectations can provide you with valuable information to highlight your fit for the role during interviews.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a store manager in a retail environment. Focus on your achievements in customer experience, team development, and commercial growth to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully developed colleagues and improved customer satisfaction in your previous roles.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as coaching, training, and making commercial decisions. Use keywords from the job description to demonstrate that you understand the company's values and expectations.
Show Enthusiasm for the Company: Research Card Factory and mention your excitement about their 5-year strategy and commitment to colleague development. This shows that you are genuinely interested in being part of their journey and contributing to their success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Store Manager, your role revolves around enhancing customer experience. Be prepared to share specific examples of how you've previously delighted customers and how you plan to continue doing so in this role.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss your coaching methods and how you've successfully built a team culture that aligns with the company's values and behaviours.
✨Understand Commercial Growth
Familiarise yourself with the company's 5-year strategy and be ready to discuss how you can contribute to commercial growth. Bring insights on stock management and merchandising that could benefit the store.
✨Engage with Stakeholders
Show that you understand the importance of collaboration. Prepare to talk about how you've effectively communicated with key stakeholders in the past and how you plan to maintain those relationships to drive store success.
