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- Tasks: Join us as a Sales Assistant, providing top-notch customer service and managing busy tills.
- Company: Card Factory is the UK's leading retailer of greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and access to training opportunities.
- Why this job: Be part of a fun, fast-paced team that values your personality and passion for customer service.
- Qualifications: No retail experience needed; just bring your enthusiasm and a customer-focused attitude!
- Other info: Flexible work arrangements available to support your work/life balance.
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We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our successful Card Factory family to help fulfill this.
The pace is fast, our standards are high, and we’re proud of it. We lead the way! It can get busy in our stores, so you need to manage lots of customers, busy tills, and multiple tasks. But don’t worry, you’ll have fun and understand why you need to be a little mad to work here!
- Provide excellent customer service at all times to help customers celebrate their life’s moments
- Process all sales politely, efficiently, and accurately while upselling on till products
- Price and merchandise stock and products correctly
- Assist with unloading and unpacking deliveries
- Help with stock takes, which may include working outside normal store hours
Retail experience is not necessary when starting your Card Factory journey. We value personality and a passion for customer service above all else!
We support work/life balance, so let us know your availability in the application form.
The Ideal Candidate
Are we right for you?
We are Grafters at Card Factory, and we earn that title! The pace is fast, our standards are high, and we’re proud of it. We work hard to meet our loyal customers’ needs. We understand work–life balance and offer flexible arrangements where possible.
Are you right for us?
The role requires someone who likes to be busy, can multitask, and embraces change. Above all, you’ll be customer-focused and bring your best to the team!
Package Description
About the Company
Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true omnichannel retailer, investing in our colleagues and creating opportunities in a fast-paced environment.
We offer a wide range of benefits to support your well-being:
- 25% colleague discount in-store and online
- Financial Wellbeing Support, Financial Education Tools, Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to training and development content
- Discounts across hundreds of UK retailers
- Employee Assistance Programme for mental, physical, and financial support
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Sales Assistant employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Card Factory's products and services. Understanding their range of greeting cards, gifts, and seasonal items will help you engage with customers effectively and demonstrate your enthusiasm for the brand.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team. Whether it's through a phone call or in-person chat, being friendly and approachable can leave a lasting impression.
✨Tip Number 3
Prepare to discuss how you handle busy environments and multitasking. Think of examples from past experiences where you've successfully managed multiple tasks, as this is crucial for the Sales Assistant role.
✨Tip Number 4
Express your flexibility and willingness to work varied hours. Since the role may require working outside normal store hours, highlighting your availability can make you a more attractive candidate.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Card Factory is looking for in a Sales Assistant. Highlight your ability to multitask, provide excellent customer service, and embrace a fast-paced environment.
Tailor Your CV: Make sure your CV reflects your personality and passion for customer service. Even if you lack retail experience, emphasise any relevant skills or experiences that demonstrate your ability to work well with customers and handle busy situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to join Card Factory and how your values align with theirs. Use specific examples to illustrate your customer service skills.
Highlight Availability: In your application, clearly state your availability. Card Factory values work/life balance, so let them know when you can work, especially if you have flexible hours. This shows your willingness to adapt to their needs.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers celebrate their life moments. Share any relevant experiences, even if they're not from retail, that demonstrate your commitment to excellent customer service.
✨Demonstrate Multitasking Skills
Prepare examples of how you've successfully managed multiple tasks at once. This could be from previous jobs, school projects, or even personal experiences. Highlight your ability to stay organised and efficient under pressure.
✨Embrace the Fast-Paced Environment
Research the company culture and be ready to discuss how you thrive in busy settings. Mention any experiences where you've adapted quickly to changes or handled a high volume of work effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you understand if the job is the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
