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- Tasks: Join us as a Sales Assistant, providing top-notch customer service and managing busy tills.
- Company: Card Factory is the UK's leading retailer of greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, flexible hours, and apprenticeship opportunities.
- Why this job: Be part of a fun, fast-paced team that celebrates life's moments and values work-life balance.
- Qualifications: No retail experience needed; just bring your personality and passion for customer service!
- Other info: Flexible working hours available; tell us when you're free to work!
We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it! It can get really busy in our stores, therefore you need to be able to manage lots of customers, busy tills and juggling multiple tasks. But don’t worry, you’ll have lots of fun along the way and you’ll understand why you need to be a little bit mad to work here!
- Provide excellent customer service at all times to help each customer celebrate their life’s moments
- Process all sales politely, efficiently and accurately whilst upselling on till products
- Price and merchandise stock and products correctly
- Work with the team unloading and unpacking the deliveries
- Assist with stock takes, which may include working outside the store’s normal opening hours
Retail experience is not a necessity when beginning your Card Factory story. We look for personality and a passion for customer service above all else! We want to support a work/life balance, therefore don’t worry if you’re not available all hours of the day – just tell us via the application form when you are available to work!
The Ideal Candidate
Are we right for you? We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we’re proud of it! We work very hard to meet the needs of our loyal customers. We understand work – life balance and can offer flexible arrangements to suit both you and the business in certain areas.
Are you right for us? The role requires someone who likes to be busy, can multitask and embraces change. Above all, you’ll be customer focused and will bring your best to the team!
Package Description
About the Company: Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
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Sales Assistant employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's through a phone call or in-person chat, let your passion shine through. We love candidates who are genuinely excited about helping customers celebrate their special moments!
✨Tip Number 2
Demonstrate your ability to multitask by sharing examples from your past experiences. Even if they’re not retail-related, highlight situations where you successfully managed multiple responsibilities at once. This will show us that you can handle the fast-paced environment we thrive in.
✨Tip Number 3
Familiarise yourself with our products and services before applying. Knowing what we offer will help you engage in meaningful conversations with us and show that you’re proactive and genuinely interested in being part of the Card Factory family.
✨Tip Number 4
Be open about your availability and flexibility. Since we value work-life balance, letting us know when you can work will help us find the best fit for both you and the team. It shows that you’re considerate and ready to contribute positively to our busy environment.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Card Factory is looking for in a Sales Assistant. Highlight key responsibilities such as customer service, multitasking, and teamwork in your application.
Showcase Your Personality: Since Card Factory values personality and passion for customer service, make sure to convey your enthusiasm in your cover letter. Share personal experiences that demonstrate your ability to connect with customers and handle busy environments.
Highlight Relevant Skills: Even if you lack retail experience, focus on transferable skills such as communication, problem-solving, and time management. Provide examples of how you've successfully managed multiple tasks or worked in a team setting.
Be Clear About Availability: Card Factory appreciates flexibility, so be upfront about your availability in your application. Clearly state when you can work to help them understand how you fit into their scheduling needs.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers celebrate their life moments. Share any relevant experiences where you provided excellent service, even if they are from outside retail.
✨Demonstrate Your Multitasking Skills
Prepare examples of how you've successfully managed multiple tasks at once. This could be from previous jobs, school projects, or even personal experiences that showcase your ability to juggle responsibilities.
✨Embrace the Fast-Paced Environment
Be ready to discuss how you thrive in busy situations. Mention any experiences where you had to adapt quickly to changes or handle a high volume of work without compromising on quality.
✨Ask Questions About the Team and Culture
Show your interest in the company by asking about the team dynamics and the fun aspects of working at Card Factory. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
