Learning and Performance Specialist

We’re on the lookout for a Learning & Performance Specialist to elevate our learning experience at Card Factory – someone who brings creativity, curiosity and clarity to how our colleagues learn, grow and perform.

You’ll design engaging, performance‑led content to shape behaviour change, and help keep our learning offer slick, intuitive and widely used. If you love creating modern learning that changes how people work, this role gives you the space to make a real impact.

This role sits within our Leadership and Performance team where you’ll be working alongside a Leadership and Performance Specialist whose primary focus is facilitation and delivery; the perfect complement to your skills. This is a hybrid role with 2 days per week in our Wakefield Support Centre and the rest of the week remote from home.

What you’ll do

• Create high‑quality learning content — including microlearning, videos, self‑development resources and blended journeys — with a strong design eye and a focus on performance.
• Maintain and continuously improve our LMS and digital learning ecosystem, ensuring dashboards, journeys and user experiences are clean, intuitive and engaging.
• Use data, insight and business priorities to shape targeted learning interventions that strengthen capability and drive behaviour change.
• Build toolkits, guides and resources that empower colleagues and managers to own their development through simple, self‑service learning.
• Partner with HR Business Partners and Subject Matter Experts to understand needs and create relevant solutions that support performance, change and growth.
• Create learning that is inclusive, accessible and reflective of our culture, fostering environments where everyone feels safe, supported and able to learn confidently.
• Facilitate workshops and coaching sessions with confidence (or the willingness to grow these skills) to bring content to life when live delivery is the best solution.

What you’ll bring

You’ll bring a solid Learning and Development foundation (Level 3+ or equivalent experience) with a passion for digital learning and creative content design. You’re confident with LMS platforms (e.g. Learning Pool), tools like Rise, and using data to shape fresh, high‑impact learning. The main thing is your willingness to collaborate, communicate and stay curious – our team is small but mighty, so a ‘get it done’ mindset will be key!

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast‑paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.

Benefits

• Pension
• 15% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support
• Financial Education Tools
• Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym membership, mobile phone contracts, and car leasing
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
• Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email). We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please.