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For Companies At a Glance
- Tasks: Lead daily IT infrastructure operations, ensuring systems run smoothly and securely.
- Company: Join a dynamic team in Wakefield, focused on innovative IT solutions.
- Benefits: Enjoy hybrid working options and a supportive work culture.
- Why this job: Make a real impact by enhancing IT services for colleagues across various locations.
- Qualifications: Strong experience in managing hybrid infrastructures and relevant IT qualifications required.
- Other info: Opportunity to lead a skilled team and influence strategic IT decisions.
The predicted salary is between 48000 - 72000 £ per year.
About The Job
Looking for your next challenge in IT infrastructure? If you\’re someone who thrives on keeping systems stable, secure, and running smoothly, this could be the perfect role for you. As our Infrastructure Operations Manager, you’ll take the lead in managing a broad technology estate—from networks and hosting to end‑user devices and collaboration platforms. You’ll be based in Wakefield with hybrid working (2–3 days a week on site), and you’ll be the go‑to person for ensuring our infrastructure supports colleagues across stores, offices, and remote locations. You’ll work closely with internal teams and external partners, lead a skilled team, and use your expertise to influence decisions, drive improvements, and deliver reliable, cost‑effective IT operations.
What you’ll be doing
You’ll lead the day‑to‑day operation of our infrastructure services, making sure everything runs reliably and securely. You’ll manage service levels, drive improvements, and oversee changes and releases with minimal disruption. You’ll plan for capacity and availability, govern supplier performance, and keep our infrastructure records accurate. You’ll also support and develop a high‑performing team, while working closely with stakeholders across the business to align services with strategic goals and ensure compliance.
What we’re looking for
- Strong experience managing hybrid infrastructure environments across data centres, cloud, and distributed networks.
- Proven leadership in IT operations, including networks, hosting, workplace services, and endpoint management.
- Solid understanding of ITSM practices and infrastructure security/compliance (e.g. PCI, GDPR).
- Confident communicator with excellent stakeholder engagement and influencing skills.
- Relevant degree and ideally qualifications such as ITIL, CCNA, VCP, Azure, or Cloud Security.
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IT Infrastructure Operations Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Operations Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Research the latest trends in hybrid infrastructure environments, cloud services, and ITSM practices to demonstrate your up-to-date knowledge during interviews.
✨Tip Number 2
Network with professionals in the IT infrastructure field, especially those who have experience in managing hybrid environments. Attend industry events or join online forums to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven improvements in IT operations and engaged stakeholders effectively.
✨Tip Number 4
Research StudySmarter's culture and values to align your responses during the interview. Understanding our mission and how you can contribute will help you stand out as a candidate who is genuinely interested in joining our team.
We think you need these skills to ace IT Infrastructure Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing hybrid infrastructure environments, IT operations, and any relevant qualifications like ITIL or CCNA. Use specific examples to demonstrate your leadership skills and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's needs. Mention your experience with ITSM practices and infrastructure security, and explain how you can contribute to their strategic goals.
Showcase Your Communication Skills: Since the role requires excellent stakeholder engagement, provide examples in your application that showcase your communication skills. Highlight instances where you've influenced decisions or collaborated with teams to achieve successful outcomes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT management role.
How to prepare for a job interview at Card Factory
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with hybrid infrastructure environments, including data centres and cloud services. Highlight specific projects where you successfully managed these systems, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Leadership Skills
Since the role involves leading a team, share examples of how you've effectively managed teams in the past. Discuss your approach to developing high-performing teams and how you’ve influenced decisions within your organisation.
✨Understand ITSM Practices
Familiarise yourself with IT Service Management (ITSM) practices and be ready to explain how you've implemented these in previous roles. This knowledge will show that you can maintain service levels and drive improvements effectively.
✨Engage with Stakeholders
Prepare to discuss your experience in stakeholder engagement. Provide examples of how you've aligned IT services with business goals and ensured compliance with regulations like PCI and GDPR, as this is crucial for the role.
