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- Tasks: Lead a vibrant team, create amazing customer experiences, and drive store success.
- Company: Join Card Factory, the UK's top retailer for greetings cards and gifts.
- Benefits: Enjoy discounts, financial support, and career growth opportunities.
- Why this job: Be part of an exciting journey in a fast-paced retail environment.
- Qualifications: Strong leadership skills, positive attitude, and a passion for teamwork.
- Other info: Great prospects for personal and professional development await you.
The predicted salary is between 28800 - 43200 £ per year.
We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store. In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care.
Role Responsibility
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
The Ideal Candidate
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Package Description
About the Company: Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing:
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100's of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: (we do not accept CVs/Applications via email). We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please.
Team Leader in Conwy employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Conwy
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your own experiences to their vibe during the chat.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tricky situation. Be ready to share these examples, as they’ll show you’re the upbeat leader they’re looking for.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with them, let your passion for customer service and team dynamics shine through. A positive attitude can be contagious, and they’ll want that energy in their store.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role.
We think you need these skills to ace Team Leader in Conwy
Some tips for your application 🫡
Show Your Energy: When you're writing your application, let your personality shine through! We want to see that friendly and upbeat vibe that matches our team culture. Use positive language and share examples of how you've motivated others in the past.
Be Specific About Your Experience: Tailor your application to highlight your leadership skills and relevant experiences. We love it when candidates provide specific examples of how they've created great customer experiences or driven team success. Make sure to connect your past roles to what we’re looking for!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read and understand your qualifications quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Card Factory!
How to prepare for a job interview at Card Factory
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated a team or resolved conflicts in the past. This will show that you can lead by example and create a positive environment.
✨Emphasise Customer Experience
Since the role focuses on creating great customer experiences, be prepared to discuss how you would handle various customer scenarios. Think about times when you've gone above and beyond for a customer and how that aligns with the company's values.
✨Be Energetic and Positive
The job description highlights the need for energy and positivity. Make sure your enthusiasm shines through during the interview. A friendly attitude can make a big difference and show that you're a great fit for the team culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer. This shows your curiosity and eagerness to learn more about the company and its goals. Consider asking about team dynamics or how they measure success in the store.
