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- Tasks: Lead a vibrant team, ensuring great customer experiences and driving store success.
- Company: Join Card Factory, the UK's leading retailer of greetings cards and gifts.
- Benefits: Enjoy a 15% discount, pension scheme, and access to wellness support.
- Other info: Exciting growth opportunities in a fast-paced retail environment.
- Why this job: Be the heart of the store, motivating your team and creating smiles.
- Qualifications: Strong leadership skills, positive attitude, and a passion for teamwork.
The predicted salary is between 22000 - 26000 £ per year.
Please note this role is a fixed term contract. We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
The Ideal Candidate
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Package Description
About the Company Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension 15%
- Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
Team Leader in Burton upon Trent employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Burton upon Trent
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Card Factory's website and social media. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've motivated a team or handled a tricky situation. Being able to share these experiences will show that you're the positive, proactive leader they're looking for.
✨Tip Number 3
Be ready to chat about customer service! Since this role is all about creating great customer experiences, have a few ideas on how you would keep customers smiling and coming back for more.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Card Factory family!
We think you need these skills to ace Team Leader in Burton upon Trent
Some tips for your application 🫡
Show Your Energy: When writing your application, let your personality shine through! We want to see that friendly and upbeat vibe you’d bring to the team. Use positive language and share examples of how you've motivated others in the past.
Be Specific About Your Leadership Style: We’re looking for someone with good leadership skills, so make sure to highlight your approach. Share specific instances where you’ve led a team or supported colleagues, and how you created an inclusive environment.
Demonstrate Your Curiosity: Show us that you’re eager to learn and grow! Mention any experiences where you’ve taken the initiative to develop your skills or help others do the same. This will show us you’re the proactive candidate we’re after.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team at Card Factory!
How to prepare for a job interview at Card Factory
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated a team or resolved conflicts in the past. This will show that you can lead by example and create a positive environment.
✨Emphasise Customer Experience
Since the role focuses on creating great customer experiences, be prepared to discuss how you would ensure every customer leaves happy. Think of instances where you've gone above and beyond for customers and be ready to share those stories.
✨Be Positive and Upbeat
The company is looking for someone who brings energy and positivity. Make sure your enthusiasm shines through during the interview. A friendly attitude can make a big difference, so smile and engage with your interviewer to create a great vibe.
✨Demonstrate Your Curiosity
Show that you're eager to learn and grow. Ask insightful questions about the company’s vision and how you can contribute to their goals. This not only shows your interest but also aligns with their desire for a proactive candidate who sees the bigger picture.