At a Glance
- Tasks: Champion customer success and drive value for clients tackling climate challenges.
- Company: Join a scrappy Series A startup focused on decarbonisation.
- Benefits: Enjoy 26 days leave, learning allowances, and wellness perks.
- Other info: Dynamic team environment with opportunities for growth and innovation.
- Why this job: Make a real impact in the fight against climate change.
- Qualifications: 5+ years in customer success or strategy, with a passion for sustainability.
The predicted salary is between 60000 - 80000 £ per year.
Do you want to work on the most pressing problem of our generation at an ambitious and scrappy series A startup? If so, we’d like to hear from you. Our success is driven by the success of our customers, and we’re looking for a new Customer Success Manager passionate about supporting our customers in realizing their climate goals. At CarbonChain we see the climate challenge as a transformative opportunity for the global economy, and a rewarding career opportunity for those willing to take on the challenge of a rapidly evolving market. Decarbonizing the economy requires a granular, real-time view of where emissions come from and how they might be reduced. We’ve built software to automate the carbon footprinting of supply chains. Banks, traders, and manufacturers use our product to tame the complexity of international supply networks, identify the most carbon-intensive parts, and find lower-carbon alternatives. Having developed technology which is significantly ahead of competitive solutions, we are now investing heavily in market adoption.
You’ll take responsibility for being a customer champion and unlocking the full potential of CarbonChain to drive value for every user. You’ll be curious about discovering and solving customer problems, and enjoy working closely with the technologists who develop our product, bringing back insights from the market into what our customers and users want. Your feedback will help shape our roadmap, and you’ll be supported by a crack team that loves to ship quickly and get products into customers’ hands.
Responsibilities- Being a trusted partner to strategic accounts to drive value and successful business outcomes
- Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
- Winning Executive Sponsors and cultivating Adoption Champions
- Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
- Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others
- Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain
- Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero
- A right to work in the UK (please note this is a hard requirement)
- At least 5 years of experience in management consulting, customer success, or operations / strategy at a fast-growing startup
- Experience in commodities, manufacturing, or sustainability
- Happy to work from our Camden, London office with our team
- Ability to work with diverse teams and move quickly in a fast-paced, sometimes ambiguous environment
- An ownership mentality. We are looking for someone who can deliver impact despite having ample excuses not to. Sometimes this will mean doing work that is not in your job description
- Deep customer empathy. You should be able to use first–principles thinking to suss out what our customers will be excited by
- 26 days of annual leave
- Home office set up allowance of £500
- £2,000 annual learning allowance
- Team lunches once a week in the office
- Subsidized gym classes, office gym, and cycle to work scheme
- Generous parental leave policy
- Private healthcare
CarbonChain values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.
Strategic CSM — Climate & Decarbonization employer: Carbonchain
At CarbonChain, we are not just tackling the climate crisis; we are creating a vibrant work culture that thrives on innovation and collaboration. Our Camden, London office offers a dynamic environment where employees are empowered to grow through generous learning allowances and a strong emphasis on diversity and inclusion. Join us to be part of a passionate team dedicated to making a meaningful impact while enjoying excellent benefits like flexible leave and wellness initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic CSM — Climate & Decarbonization
✨Tip Number 1
Get to know the company inside out! Research CarbonChain's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in their work.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking about how your experience aligns with the role. Be ready to share specific examples of how you've driven customer success or tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Strategic CSM — Climate & Decarbonization
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for climate and decarbonization shine through. We want to see that you’re genuinely excited about helping customers achieve their climate goals and how your experience aligns with our mission.
Tailor Your Experience:Make sure to highlight relevant experience in management consulting, customer success, or operations. We’re looking for someone who can hit the ground running, so connect your past roles to the responsibilities outlined in the job description.
Be Authentic:Don’t be afraid to show your personality! We value authenticity and want to get a sense of who you are beyond your qualifications. Share stories or examples that demonstrate your deep customer empathy and ownership mentality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CarbonChain. Let’s make a difference together!
How to prepare for a job interview at Carbonchain
✨Know Your Stuff
Make sure you understand the ins and outs of decarbonization and how it relates to customer success. Brush up on CarbonChain's software and its impact on supply chains. Being able to discuss specific features and benefits will show your genuine interest and expertise.
✨Show Your Customer Empathy
Prepare examples that demonstrate your deep customer empathy. Think about times you've successfully identified and solved customer problems in previous roles. This will highlight your ability to connect with clients and anticipate their needs, which is crucial for a Customer Success Manager.
✨Be Ready to Collaborate
Since this role involves working closely with sales and product teams, come prepared to discuss how you've successfully collaborated in the past. Share specific instances where teamwork led to improved customer outcomes or product enhancements.
✨Demonstrate Ownership Mentality
Think of examples where you've taken initiative beyond your job description. Whether it was leading a project or stepping in to help a colleague, showcasing your ownership mentality will resonate well with the startup culture at CarbonChain.
