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- Tasks: Champion customer success and help clients achieve their climate goals with innovative software.
- Company: Join a scrappy Series A startup tackling climate change head-on.
- Benefits: Enjoy 26 days of leave, learning allowances, and team lunches.
- Why this job: Make a real impact in the fight against climate change while growing your career.
- Qualifications: 5+ years in customer success or management consulting, with a passion for sustainability.
- Other info: Dynamic team environment in Camden, London, with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to work on the most pressing problem of our generation at an ambitious and scrappy series A startup? If so, we would like to hear from you. Our success is driven by the success of our customers, and we are looking for a new Customer Success Manager passionate about supporting our customers in realizing their climate goals. Decarbonizing the economy requires a granular, real-time view of where emissions come from and how they might be reduced. We have built software to automate the carbon footprinting of supply chains. Banks, traders, and manufacturers use our product to tame the complexity of international supply networks, identify the most carbon-intensive parts, and find lower-carbon alternatives. Having developed technology which is significantly ahead of competitive solutions, we are now investing heavily in market adoption.
You will take responsibility for being a customer champion and unlocking the full potential of CarbonChain to drive value for every user. You will be curious about discovering and solving customer problems, and enjoy working closely with the technologists who develop our product, bringing back insights from the market into what our customers and users want. Your feedback will help shape our roadmap, and you will be supported by a team that loves to ship quickly and get products into customers' hands.
Responsibilities:- Being a trusted partner to strategic accounts to drive value and successful business outcomes
- Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
- Winning Executive Sponsors and cultivating Adoption Champions
- Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
- Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others
- Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain
- Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero
- A right to work in the UK
- At least 5 years of experience in management consulting, customer success, or operations/strategy at a fast-growing startup
- Experience in commodities, manufacturing, or sustainability
- Happy to work from our Camden, London office with our team
- Ability to work with diverse teams and move quickly in a fast-paced, sometimes ambiguous environment
- An ownership mentality. We are looking for someone who can deliver impact despite having ample excuses not to. Sometimes this will mean doing work that is not in your job description
- Deep customer empathy. You should be able to use first–principles thinking to suss out what our customers will be excited by
- 26 days of annual leave
- Home office set up allowance of £500
- £2,000 annual learning allowance
- Team lunches once a week in the office
- Subsidized gym classes, office gym, and cycle to work scheme
- Generous parental leave policy
CarbonChain values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.
Customer Success Manager in London employer: Carbonchain
Contact Detail:
Carbonchain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how they support customers in achieving their goals. This will show your genuine interest and help you connect with the interviewers.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your problem-solving skills and how you've helped customers succeed in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to tackle climate change.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and sustainability shine through. We want to see that you genuinely care about helping our customers achieve their climate goals.
Tailor Your Experience: Make sure to highlight your relevant experience in management consulting or customer success. We’re looking for someone who can connect the dots between your past roles and what we do at CarbonChain, so be specific!
Be a Problem Solver: In your application, share examples of how you've proactively tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions to keep customers happy.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Carbonchain
✨Know Your Stuff
Before the interview, dive deep into understanding CarbonChain's software and how it helps customers decarbonise their supply chains. Familiarise yourself with the challenges in the industry and think about how your experience can directly relate to solving these problems.
✨Show Your Customer Empathy
Prepare examples that showcase your deep customer empathy. Think of times when you went above and beyond to understand a customer's needs or resolve their issues. This will demonstrate your ability to be a trusted partner and champion for customers.
✨Be Ready to Collaborate
Since the role involves working closely with sales and product teams, come prepared with ideas on how you would foster collaboration. Share past experiences where you successfully worked with cross-functional teams to enhance customer success.
✨Ask Insightful Questions
Prepare thoughtful questions that show your curiosity about the company’s goals and challenges. Inquire about their current customer success strategies and how they measure success. This not only shows your interest but also gives you insights into how you can contribute.
