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- Tasks: Join our team as a Watchkeeper, handling calls and managing data in a military operations room.
- Company: Be part of a dynamic team at a military facility in Portsmouth, supporting global maritime operations.
- Benefits: Enjoy a structured shift pattern with 14 days off after every cycle and a supportive work environment.
- Why this job: Gain valuable experience in emergency response and data management while working in a unique military setting.
- Qualifications: Must have MOD security clearance or be willing to obtain it; basic Microsoft Office skills required.
- Other info: Shifts are 12 hours long, with limited flexibility; own transport needed due to location.
The predicted salary is between 36000 - 60000 £ per year.
Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provide 24/7/365 cover. The role forms part of a dynamic team providing a \’helpdesk\’ type service. Day to day tasking may involve call handling, data input & responding accordingly to any issues that may occur in a calm efficient manner. In this role you will provide data management support, using multiple information systems that collectively contribute to the better understanding of the Maritime Domain and situational awareness. Located in a military facility in the Portsmouth area, successful applicants will play a key role in an expanding team that manages digital data, providing outputs to customers globally. Other tasking may include, but is not limited to: Handling emergency calls from vessels at sea/industry Recording incidents Logging emails in accordance with set guidelines Liaise with various agencies and vessels according to standard operating procedures Disseminate information and report to management chain Person Specification Essential: MOD security clearance or be content to undergo Security Clearance to SC level Computer literate with a basic working knowledge of Microsoft Office applications: Word, Excel and PowerPoint Excellent communication skill Ability to act calmly under pressure Able to follow laid down process Electronic Warfare/Geospatial experience within the Royal Navy Desirable: Current working knowledge of either merchant or military shipping highly advantageous Experience working set shift patterns and unsociable hours Experience in client facing/customer service/service delivery environment Own means of transport due to inaccessible site location Experience in one or more of the following: Ops room experience Call Handling Emergency Response Helpdesk Data Input Relevant shift working environment Shift Pattern: Shifts will be for a period of 12 hours and follow a pattern of 7 days on, 7 days operational support, 7 nights on followed by 14 days off. Day shifts – 7am – 7pm Night shifts – 7pm – 7am Successful applicants will be put into a set shift rota with limited flexibility. Holiday is allocated over set periods and there is very limited scope for change. Further details on this can be discussed with your Carbon60 representative. Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. JBRP1_UKTJ
Watchkeeper - Operations Room Support (NDOC) employer: Carbon60
Contact Detail:
Carbon60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Watchkeeper - Operations Room Support (NDOC)
✨Tip Number 1
Familiarize yourself with the specific operational procedures and protocols used in military environments. Understanding these processes will help you demonstrate your ability to follow laid down procedures during the interview.
✨Tip Number 2
Highlight any relevant experience you have in emergency response or call handling. Be prepared to discuss specific situations where you successfully managed high-pressure scenarios, as this will showcase your ability to act calmly under pressure.
✨Tip Number 3
If you have experience with electronic warfare or geospatial data, make sure to mention it. This knowledge is highly advantageous for the role and can set you apart from other candidates.
✨Tip Number 4
Since the position requires working unsociable hours, be ready to discuss your flexibility and willingness to adapt to the shift patterns. Showing that you are comfortable with the 12-hour shifts will demonstrate your commitment to the role.
We think you need these skills to ace Watchkeeper - Operations Room Support (NDOC)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Watchkeeper in the Operations Room. Familiarize yourself with the tasks mentioned in the job description, such as call handling and data management.
Highlight Relevant Experience: In your application, emphasize any experience you have in emergency response, call handling, or working in an operations room. Mention specific examples that demonstrate your ability to remain calm under pressure.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples in your CV or cover letter that illustrate your ability to communicate effectively, especially in high-pressure situations.
Tailor Your Application: Customize your CV and cover letter to align with the job requirements. Use keywords from the job description, such as 'data input', 'customer service', and 'Microsoft Office', to make your application stand out.
How to prepare for a job interview at Carbon60
✨Understand the Role
Make sure you have a clear understanding of the Watchkeeper role and its responsibilities. Familiarize yourself with the tasks mentioned in the job description, such as call handling and data management, so you can discuss how your skills align with these requirements.
✨Demonstrate Calmness Under Pressure
Since the role involves handling emergency calls and responding to incidents, be prepared to share examples from your past experiences where you successfully managed stressful situations. Highlight your ability to remain calm and efficient in high-pressure environments.
✨Showcase Communication Skills
Excellent communication is essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you have effectively communicated with various stakeholders in previous roles, especially in customer service or operational settings.
✨Familiarize Yourself with Relevant Systems
Since the job requires using multiple information systems, it’s beneficial to mention any relevant experience you have with technology or software, particularly Microsoft Office applications. If you have experience with electronic warfare or geospatial data, be sure to highlight that as well.
