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- Tasks: Lead a dynamic helpdesk team to deliver top-notch maintenance services.
- Company: Join a forward-thinking company in Birmingham with a focus on teamwork.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Fast-paced role with opportunities for career advancement and skill development.
- Why this job: Make a real difference by improving service delivery and team performance.
- Qualifications: Strong leadership skills and experience in helpdesk operations required.
The predicted salary is between 30000 - 40000 £ per year.
The Helpdesk Supervisor is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools
Helpdesk Supervisor (Administration) in Smethwick employer: Carbon60
Contact Detail:
Carbon60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor (Administration) in Smethwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your skills and experiences effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Helpdesk Supervisor (Administration) in Smethwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and helpdesk operations experience, as well as your proficiency with CAFM systems like Maximo.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Helpdesk Supervisor role. Share specific examples of how you've managed teams and improved service delivery in previous positions.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to engage with stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Carbon60
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Helpdesk Supervisor. Brush up on your knowledge of CAFM systems like Maximo, and be ready to discuss how you've managed helpdesk operations in the past. This shows you’re not just reading the job description but genuinely understand what’s required.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management abilities. Think about times when you’ve successfully led a team or improved service delivery. Be ready to discuss how you handle performance reviews and training, as this is crucial for the role.
✨Communicate Effectively
Since strong communication is key, practice articulating your thoughts clearly. Prepare to discuss how you engage with stakeholders and manage relationships with subcontractors. Use specific examples to demonstrate your ability to maintain effective communication under pressure.
✨Be Data-Driven
Familiarise yourself with KPIs and reporting tools. Be prepared to talk about how you’ve used data to drive continuous improvement in previous roles. Showing that you can analyse trends and make informed decisions will set you apart from other candidates.