At a Glance
- Tasks: Ensure top-notch support for digital workplace services and manage supplier relationships.
- Company: Leading organisation in aerospace and digital transformation.
- Benefits: Competitive hourly rate, 35 hours per week, and a dynamic work environment.
- Other info: Opportunity to work in a collaborative team and grow your career.
- Why this job: Join a team that enhances user experience and drives digital innovation.
- Qualifications: Experience with ServiceNow and strong stakeholder engagement skills.
Service Delivery Manager
Location: Broughton
Inside IR35 Contract: 6 Months
Rate: £41.00/hour Umbrella | £30.64/hour PAYE
Hours: 35 per week
A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.
Role Overview:
The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation’s digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.
Key Responsibilities:
- Monitor service quality using ServiceNow dashboards and provide regular reporting.
- Manage and resolve business escalations within agreed processes and timelines.
- Support users and internal service representatives (ISRs) with daily demands and escalations.
- Review and challenge supplier root cause analyses and action plans.
- Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
- Collaborate with transnational digital teams to optimise service delivery.
- Contribute to digital workplace projects aimed at enhancing support models and user experience.
Essential Experience:
- Strong working knowledge of ServiceNow.
- Proven experience in stakeholder engagement and vendor management.
- Ability to work autonomously and manage multiple priorities.
- Understanding of customer/client needs in a technical service environment.
- Previous experience in aviation or aerospace sectors is advantageous but not essential.
The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.
If you are interested in this role please apply directly. For more information please email Ellie at Carbon60 on ellie.lunenkay@carbon60global.com
Service Delivery Project Manager in Wolverhampton employer: Carbon60
Join a leading organisation in the aerospace and digital transformation sector, where you will be part of a dynamic team dedicated to delivering high-quality digital workplace services. Located in Broughton, this role offers a collaborative work culture that values innovation and employee growth, providing opportunities for professional development and engagement with cutting-edge technology. With a focus on strong supplier relationships and stakeholder management, you will play a crucial role in enhancing user experience while enjoying competitive rates and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Project Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace and digital transformation sectors. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for those interviews! Research the company’s digital workplace services and think about how your experience aligns with their needs. Practise answering common questions, but also be ready to discuss specific scenarios where you’ve managed service delivery or resolved escalations.
✨Tip Number 3
Show off your skills! If you have experience with ServiceNow, make sure to highlight it during conversations. Bring examples of how you've used it to monitor service quality or manage supplier relationships. This will demonstrate your hands-on knowledge and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step. So, get your CV polished and hit that apply button!
We think you need these skills to ace Service Delivery Project Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Project Manager role. Highlight your experience with ServiceNow and any relevant stakeholder engagement or vendor management skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Digital Workplace team. Share specific examples of how you've managed service delivery in the past and how you can contribute to enhancing user experience.
Showcase Your Communication Skills:As a Service Delivery Manager, strong communication is key. In your application, demonstrate your ability to liaise effectively with stakeholders and manage escalations. We love seeing candidates who can articulate their thoughts clearly and confidently!
Apply Through Our Website:Don't forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Carbon60
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss how you've used it in past roles, especially in monitoring service quality and reporting. This will show that you’re not just familiar with the tool but can leverage it effectively in a service delivery context.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully managed relationships with stakeholders in previous positions. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to act as a key liaison between business functions and digital product teams.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service delivery. Practice articulating your thought process clearly and logically. This will help the interviewers see how you approach challenges and make decisions under pressure.
✨Understand the Digital Workplace Landscape
Familiarise yourself with current trends and challenges in the digital workplace sector, particularly in aerospace. Being able to discuss these topics will show your genuine interest in the role and your proactive approach to staying informed about industry developments.
