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- Tasks: Ensure top-notch support for digital workplace services and manage supplier relationships.
- Company: Leading organisation in aerospace and digital transformation.
- Benefits: Competitive hourly rate, 35 hours per week, and potential for career growth.
- Why this job: Join a dynamic team and make a real impact in digital service delivery.
- Qualifications: Experience with ServiceNow and strong stakeholder engagement skills.
- Other info: Opportunity to work in a collaborative environment with exciting projects.
Service Delivery Manager
Location: Broughton
Inside IR35 Contract: 6 Months
Rate: £41.00/hour Umbrella | £30.64/hour PAYE
Hours: 35 per week
A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.
Role Overview:
The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation’s digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.
Key Responsibilities:
- Monitor service quality using ServiceNow dashboards and provide regular reporting.
- Manage and resolve business escalations within agreed processes and timelines.
- Support users and internal service representatives (ISRs) with daily demands and escalations.
- Review and challenge supplier root cause analyses and action plans.
- Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
- Collaborate with transnational digital teams to optimise service delivery.
- Contribute to digital workplace projects aimed at enhancing support models and user experience.
Essential Experience:
- Strong working knowledge of ServiceNow.
- Proven experience in stakeholder engagement and vendor management.
- Ability to work autonomously and manage multiple priorities.
- Understanding of customer/client needs in a technical service environment.
- Previous experience in aviation or aerospace sectors is advantageous but not essential.
The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.
If you are interested in this role please apply directly. For more information please email Ellie at Carbon60 on ellie.lunenkay@carbon60global.com
Service Delivery Project Manager employer: Carbon60
Contact Detail:
Carbon60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Project Manager
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace and digital transformation sectors. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and stakeholder management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with ServiceNow and vendor management.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in managing service quality and resolving escalations. This can be a great conversation starter during interviews and shows you mean business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Project Manager role. Highlight your experience with ServiceNow and any relevant stakeholder engagement or vendor management skills. We want to see how you fit into our digital workplace team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed service delivery in the past and how you can contribute to enhancing our support models. Keep it engaging and personal!
Showcase Your Communication Skills: As a Service Delivery Manager, communication is key! In your application, demonstrate your ability to liaise effectively with stakeholders and manage escalations. We love seeing candidates who can articulate their thoughts clearly and confidently.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Carbon60
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss how you've used it in past roles, especially in monitoring service quality and reporting. This will show that you’re not just familiar with the tool, but that you can leverage it effectively in a service delivery context.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully managed relationships with stakeholders in previous positions. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to act as a key liaison between business functions and digital product teams.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations related to service delivery. For instance, how would you handle a business escalation? Practising your responses to these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Understand the Digital Workplace Landscape
Familiarise yourself with current trends and challenges in the digital workplace sector, particularly in aerospace. Being able to discuss how these factors impact service delivery will show that you’re not only qualified but also genuinely interested in the role and the industry.