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- Tasks: Ensure top-notch support for digital workplace services and manage supplier relationships.
- Company: Leading organisation in aerospace and digital transformation.
- Benefits: Competitive hourly rate, 35 hours a week, and potential for career growth.
- Why this job: Join a dynamic team and make a real impact in digital service delivery.
- Qualifications: Experience with ServiceNow and strong stakeholder engagement skills.
- Other info: Opportunity to work in a fast-paced environment with exciting projects.
Service Delivery Manager
Location: Broughton
Inside IR35 Contract: 6 Months
Rate: £41.00/hour Umbrella | £30.64/hour PAYE
Hours: 35 per week
A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.
Role Overview:
The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation’s digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.
Key Responsibilities:
- Monitor service quality using ServiceNow dashboards and provide regular reporting.
- Manage and resolve business escalations within agreed processes and timelines.
- Support users and internal service representatives (ISRs) with daily demands and escalations.
- Review and challenge supplier root cause analyses and action plans.
- Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
- Collaborate with transnational digital teams to optimise service delivery.
- Contribute to digital workplace projects aimed at enhancing support models and user experience.
Essential Experience:
- Strong working knowledge of ServiceNow.
- Proven experience in stakeholder engagement and vendor management.
- Ability to work autonomously and manage multiple priorities.
- Understanding of customer/client needs in a technical service environment.
- Previous experience in aviation or aerospace sectors is advantageous but not essential.
The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.
If you are interested in this role please apply directly. For more information please email Ellie at Carbon60 on ellie.lunenkay@carbon60global.com
Service Delivery Project Manager employer: Carbon60
Contact Detail:
Carbon60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace and digital transformation sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its digital workplace services. Be ready to discuss how your experience with ServiceNow and stakeholder engagement can add value to their team.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve managed escalations or improved service delivery in past roles. This will demonstrate your fit for the Service Delivery Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Project Manager role. Highlight your experience with ServiceNow and any relevant stakeholder engagement or vendor management skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Digital Workplace team. Share specific examples of how you've managed service delivery or resolved escalations in the past. We love a good story!
Showcase Your Technical Skills: Since this role involves working with digital workplace services, make sure to highlight any technical skills you have, especially with ServiceNow. We want to know how you can contribute to optimising our service delivery right from the get-go!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved. We can't wait to hear from you!
How to prepare for a job interview at Carbon60
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss how you've used it in past roles, especially in monitoring service quality and reporting. This will show that you're not just familiar with the tool but can leverage it effectively in a Service Delivery Manager role.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully managed relationships with stakeholders in previous positions. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to act as a key liaison between business functions and digital product teams.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service delivery and vendor management. Practice articulating your thought process clearly and logically. This will help the interviewers see how you approach challenges and make decisions under pressure.
✨Understand the Digital Workplace Landscape
Familiarise yourself with current trends and challenges in the digital workplace sector, particularly in aerospace. Being able to discuss these topics will show your genuine interest in the role and your proactive approach to staying informed about industry developments.