Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery and improve processes in a secure MoD Private Cloud environment.
- Company: Join a dynamic team focused on IT service excellence and innovation.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing IT services and leading a talented team.
- Qualifications: ITIL 4 Foundation, experience in Service Operations, and strong communication skills.
- Other info: Exciting chance to progress towards ITIL4 Maturity Level 5 in a high-impact role.
The predicted salary is between 36000 - 60000 £ per year.
Location: Portsmouth (Hybrid)
Clearance: SC (must be able to obtain)
Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028.
We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4.
You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets).
What you’ll do:
- Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk.
- Monitor technology services performance.
- Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights.
- Maintain knowledge bases, SOPs and service documentation in Confluence.
- Support service improvements, value-stream optimisation and ISO 20000 compliance activities.
- Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules.
- Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with the outcome of progressing through to Maturity and Capability Level 5.
- Maintain risk and issue registers, ensuring robust disaster recovery (DR) and business continuity (BC) arrangements.
- Assist with Major Incident coordination and service-restoration activities.
- Contribute to governance and compliance across cyber security, data protection, and information assurance domains.
- Lead, develop, and mentor IT service and support staff to maintain performance and capability.
What you’ll bring:
- ITIL 4 Foundation (minimum), ITIL 4 Managing Professional is preferred.
- Experience working in a Service Operations or ITSM environment.
- Experience of Jira Service Management and Confluence.
- Experience of delivering processes at ISO/IEC 20000 standards.
- Strong communication, stakeholder engagement, and analytical skills.
This is an excellent opportunity to lead and develop a Service Management function, on the journey to achieving ITIL4 Maturity and Capability Level 5 within a high-impact operational environment.
Service Delivery Manager in Portsmouth employer: Carbon60
Contact Detail:
Carbon60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space, especially those familiar with ITIL and ISO standards. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Jira Service Management and Confluence. This will help you stand out during interviews and demonstrate your hands-on knowledge.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with service delivery and continuous improvement initiatives.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Service Delivery Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience with ITIL 4, Jira, and Confluence, and don’t forget to mention any relevant achievements that showcase your skills in service management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the job description, especially around service delivery and improvement initiatives.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. This will demonstrate your ability to communicate effectively, which is crucial for a Service Delivery Manager.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Carbon60
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 knowledge before the interview. Be ready to discuss how you've applied ITIL practices in your previous roles, especially in incident and change management. This will show that you understand the framework and can implement it effectively.
✨Familiarise Yourself with Atlassian Tools
Since the role involves using Jira Service Management and Confluence, it’s crucial to demonstrate your proficiency with these tools. Prepare examples of how you've used them to improve service delivery or manage incidents in the past. This will highlight your hands-on experience and technical skills.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've monitored service performance and maintained KPIs in your previous roles. Bring specific examples of how your analytical skills have led to service improvements or optimisations. This will illustrate your ability to drive continual service improvement initiatives.
✨Engage with Stakeholders
Strong communication and stakeholder engagement are key for this role. Think of instances where you've successfully collaborated with different teams or stakeholders to resolve issues or implement changes. Sharing these experiences will demonstrate your interpersonal skills and ability to lead a team.
