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- Tasks: Support day-to-day operations, manage stock, and assist customers on-site.
- Company: Join Carbon60, a leader in the manufacturing sector.
- Benefits: Earn £13.06 per hour with full uniform and PPE provided.
- Why this job: Gain hands-on experience in a dynamic industrial environment.
- Qualifications: Strong communication skills and basic IT literacy required.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 27000 - 27000 £ per year.
Carbon60 is recruiting for a Customer Operations Advisor to support on-site operations at a large manufacturing facility in East Leake, Leicestershire.
PAY RATE: £13.06 per hour (£27,164.80 per annum)
CONTRACT TYPE: Temporary contract – 3 months
WORKING PATTERN: Full-time, Monday to Friday
Contracted hours: 8:00am – 5:00pm (40 hours per week)
1-hour lunch break (official)
8:00am – 4:30pm with a 30-minute lunch if preferred; however, contractual hours remain 8:00am – 5:00pm.
THE ROLE: The Customer Operations Advisor will play a key role in supporting day-to-day site operations within an industrial manufacturing environment. You will be customer-facing, supporting engineers and colleagues on-site, managing stock movements, and ensuring accurate system updates. This is a hands-on role combining stores, customer service, and administrative duties, requiring strong organisation, attention to detail, and a proactive approach.
KEY RESPONSIBILITIES:
- Serve customers on-site, booking goods in and out accurately
- Support engineers via the trade counter and stores area
- Manage goods receiving, stock issuing, and documentation sign-off
- Carry out stock checks and stock counting activities
- Maintain accurate records across IT, customer, and ERP systems
- Respond to email queries and support customers at the counter
- Store goods safely once received
- Assist with unloading deliveries where required (no heavy lifting without aid)
- Maintain general housekeeping in the stores area in line with health & safety standards
- Support continuous improvement and 5S principles where applicable
Full uniform and PPE provided.
SKILLS & EXPERIENCE REQUIRED:
- Comfortable working in an industrial, customer-facing environment
- Strong communication skills to support on-site customers and engineers
- Basic IT literacy to accurately update systems and records
- Previous stores or stock management experience beneficial but not essential
- Manual handling experience preferred (training can be provided)
- Experience using ERP systems (e.g. Kerridge) advantageous
- Exposure to 5S or continuous improvement principles beneficial
- Well organised, reliable, and safety-conscious
ADDITIONAL INFORMATION:
- Office-based role within a manufacturing site
- Buses available from Nottingham and Loughborough, with a bus stop outside the site
- Hi-vis and safety footwear provided on start if required
Customer Operations Advisor in East Leake employer: Carbon60
Contact Detail:
Carbon60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Advisor in East Leake
✨Tip Number 1
Get to know the company! Research Carbon60 and their operations. Understanding their values and culture can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Operations Advisor, you'll be interacting with customers and engineers regularly. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed stock or improved processes. This will demonstrate your proactive approach and attention to detail, which are key for this role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team at Carbon60. Don't miss out on this opportunity!
We think you need these skills to ace Customer Operations Advisor in East Leake
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Advisor role. Highlight any relevant experience in customer service, stock management, or administrative duties. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and any experience in an industrial environment. Let us know why you’re excited about joining our team!
Show Off Your Organisation Skills: Since this role requires strong organisation and attention to detail, make sure to showcase these skills in your application. Give examples of how you've managed tasks or projects effectively in the past. We love seeing proactive candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status. Don’t miss out on this opportunity to join us at Carbon60!
How to prepare for a job interview at Carbon60
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Operations Advisor. Familiarise yourself with tasks like managing stock movements and supporting engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice how you'll communicate effectively with both customers and colleagues. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. This will highlight your strong communication skills during the interview.
✨Demonstrate Your Organisational Skills
Being well-organised is key for this position. Prepare to discuss how you manage your time and keep track of tasks. You could even bring a simple example of a system you’ve used in the past to stay organised, which will show that you can handle the demands of the job.
✨Be Ready for Practical Scenarios
Expect some situational questions that might relate to stock management or customer service challenges. Think about how you would handle specific scenarios, such as dealing with a difficult customer or managing stock discrepancies. This will help you showcase your proactive approach and problem-solving skills.
