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- Tasks: Help customers by resolving their inquiries efficiently and professionally.
- Company: Join a major energy provider with a supportive team culture.
- Benefits: Earn £14.79 per hour, enjoy hybrid work, and gain valuable experience.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity for career growth in a dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
Carbon60 are currently looking for a number of Inbound Customer Service Advisors to join a major energy provider based in Reading. This position is a 12 month contract with the potential of extension offering an hourly rate of £14.79 per hour. There is a hybrid aspect to the role where you can work from home 2-3 days per week.
We are looking for call centre representatives who are committed to delivering First Call Resolution (FCR) - resolving customers' issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for:
- Experience in a call centre or customer service role
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech-savvy and comfortable navigating multiple systems
If you are interested in this position please apply with an updated CV and one of our consultants will be in touch.
Inbound Customer Service Advisor in Reading employer: Carbon60 - Eng&Tech
Contact Detail:
Carbon60 - Eng&Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor in Reading
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills! During the interview, really focus on what the interviewer is saying. This will not only help you answer questions more effectively but also demonstrate your commitment to customer service.
✨Tip Number 3
Prepare some examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Inbound Customer Service Advisor in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and call centre roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your strengths!
Showcase Your Communication Skills: Since strong communication is key for this role, include examples in your application that demonstrate your ability to listen and respond effectively. We love seeing real-life scenarios where you’ve made a difference!
Highlight Problem-Solving Abilities: We’re looking for candidates who can resolve issues on the first call. Share specific instances where you’ve successfully diagnosed problems and provided solutions quickly. This will really make your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carbon60 - Eng&Tech
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Inbound Customer Service Advisor. Familiarise yourself with First Call Resolution (FCR) and think about how you can demonstrate your ability to resolve customer issues efficiently.
✨Showcase Your Communication Skills
During the interview, highlight your strong communication and active listening skills. Use examples from your past experiences where you successfully resolved customer inquiries, showcasing your professionalism and empathy.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Prepare by thinking critically about potential issues and how you would diagnose and provide effective solutions on the first contact.
✨Demonstrate Team Collaboration
Since collaboration is key in this role, be ready to discuss how you've worked with team members in the past. Share examples of how you’ve contributed to improving processes or shared knowledge to enhance customer satisfaction.