At a Glance
- Tasks: Help customers by resolving their inquiries efficiently and professionally.
- Company: Join a leading energy provider with a supportive team culture.
- Benefits: Earn £14.79 per hour, enjoy hybrid work, and gain valuable experience.
- Other info: Opportunity for career growth in a dynamic and collaborative environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Carbon60 are currently looking for a number of Inbound Customer Service Advisors to join a major energy provider based in Reading. This position is a 12 month contract with the potential of extension offering an hourly rate of £14.79 per hour. There is a hybrid aspect to the role where you can work from home 2-3 days per week.
We are looking for call centre representatives who are committed to delivering First Call Resolution (FCR) - resolving customers' issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
- Collaborate with team members to share knowledge and improve processes
What we are looking for:
- Experience in a call centre or customer service role
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech-savvy and comfortable navigating various systems
Inbound Customer Service Advisor employer: Carbon60 - Eng&Tech
At Carbon60, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and individual contributions. Our Reading location provides a hybrid working model, allowing you to balance your professional and personal life while enjoying competitive pay and opportunities for career growth within the energy sector. Join us to make a meaningful impact on customer satisfaction and be part of a dynamic team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the energy provider. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your listening skills! Since this role is all about First Call Resolution, try role-playing with a friend or family member. This will help you get comfortable with diagnosing issues and providing solutions on the spot.
✨Tip Number 3
Show off your tech skills! Be ready to discuss any customer service software you've used before. If you’re familiar with internal systems and knowledge bases, mention that during your chat to highlight your tech-savviness.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you hit that 'apply' button on StudySmarter. It’s the best way for us to connect with you!
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and call centre roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering First Call Resolution and how your previous experiences have prepared you for this role. Keep it friendly and professional – we love a personal touch!
Showcase Your Tech Savviness:Since the role involves using internal systems, mention any relevant tech skills or software you’re familiar with. We’re looking for someone who can navigate these tools with ease, so let us know how you’ve used technology to enhance customer service in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Carbon60 - Eng&Tech
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on being concise yet thorough in your responses, demonstrating your ability to listen and respond effectively.
✨Emphasise Problem-Solving Abilities
Prepare examples from your past experiences where you successfully resolved customer issues on the first call. Highlight your critical thinking skills and how you approach problem-solving. This will align perfectly with their focus on First Call Resolution.
✨Be Ready for Tech Questions
Since the role requires tech-savviness, brush up on any relevant software or systems you might encounter. Be prepared to discuss your experience with technology and how you adapt to new tools quickly. This will reassure them that you can handle the hybrid aspect of the job with ease.
