At a Glance
- Tasks: Respond to customer inquiries and provide effective solutions on the first call.
- Company: Join a dynamic team in a fast-paced call centre environment.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive team culture.
- Other info: Opportunity for growth and collaboration in a vibrant workplace.
- Why this job: Make a real impact on customer satisfaction while enhancing your problem-solving skills.
- Qualifications: Experience in customer service, excellent communication, and a tech-savvy mindset.
The predicted salary is between 25000 - 32000 £ per year.
Exciting Opportunity: Join Our Team as a Customer Contact Inbound Telephony Advisor - Reading - 12 month contract
Are you a natural problem-solver with a passion for delivering exceptional customer service? If so, this could be the perfect role for you! The Customer Contact Inbound Telephony Advisor position offers an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction.
As a key member of our client's call centre, you will be responsible for:
- Responding to inbound customer inquiries via phone, showcasing professionalism and empathy
- Diagnosing issues and providing efficient and accurate solutions on the first call
- Utilising internal systems and knowledge bases to assist customers confidently
- Documenting interactions clearly and accurately
- Collaborating with team members to share knowledge and improve processes
Ideal Candidate:
- Strong experience in a call centre or customer service role
- Excellent communication and active listening skills
- Thrives in a fast-paced environment and has a problem-solving mindset
- Tech-savvy and comfortable navigating multiple systems
- Able to work independently and as part of a team
Customer Contact Inbound Telephony Advisor employer: Carbon60 - Eng&Tech
Join a vibrant and supportive team in Reading as a Customer Contact Inbound Telephony Advisor, where your passion for customer service will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your role. With a focus on work-life balance and a commitment to making a positive impact on customer satisfaction, this is an excellent place to build a rewarding career.
