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- Tasks: Lead service delivery and build a world-class team in AI infrastructure.
- Company: Innovative AI start-up focused on renewable energy and high-performance computing.
- Benefits: Competitive salary, growth opportunities, and the chance to shape a new operational culture.
- Why this job: Be a foundational leader in a rapidly growing company and set new standards for service excellence.
- Qualifications: Proven leadership in service delivery and experience with ITIL, DevOps, or SRE principles.
- Other info: Join us in revolutionising AI infrastructure while ensuring customer satisfaction and operational excellence.
The predicted salary is between 72000 - 108000 £ per year.
We are an emerging AI infrastructure start-up building next-generation data centres and high-performance compute environments to power AI, LLM training, and cloud-scale workloads, powered by renewable energy, rooted in sovereign capability, and designed to give enterprises and innovators the compute they need. Backed by leading investors, we are rapidly expanding our site development pipeline, engineering capabilities, and commercial partnerships.
We're seeking an exceptional Head of Service Delivery, Assurance and Support to define and execute our service strategy, ensuring best in class service and support for our growing customer base. This is a unique opportunity to build from the ground up establishing the operational foundation that will scale with our business and set new standards for AI/HPC service excellence.
Reporting directly to the COO, you will be accountable for the end-to-end service experience, from proactive infrastructure management to customer facing support. You will build and lead a world class team, establish operational frameworks, and create a culture of operational excellence that balances technical sophistication with genuine customer obsession.
This is a foundational leadership role in a rapidly growing company, you will have the autonomy to build the right team, implement the right processes, and establish the operational culture that will carry Carbon3.ai through hypergrowth.
Key Responsibilities:- Strategic Leadership & Service Excellence: Define and execute service strategy for Carbon3.ai's mesh of interconnected HPC sites, building the organisation from scratch with scalable team structure, processes, and culture. Establish enterprise grade SLA frameworks and drive operational excellence through ITIL, DevOps, and SRE principles adapted for AI/HPC infrastructure. Manage service P&L, partner with Sales and Customer Success on service offerings, and represent operations at executive level. Lead quarterly business reviews with key customers, demonstrating service performance and strategic value.
- Service Delivery, Assurance & Operations: Champion the customer voice by tracking satisfaction (NPS, CSAT), establishing effective escalation, and delivering clear reporting on service health, telemetry, and utilisation. Own end-to-end HPC service delivery across all sites, ensuring consistent performance, uptime, reliability, and operational readiness for diverse customer segments. Lead service assurance and resilience through robust monitoring, incident/problem/change management, critical incident response, disaster recovery, and business continuity. Enable scale, efficiency, and compliance by driving automation, optimising liquid cooling and environmental efficiency, and ensuring regulatory compliance including UK data and technology sovereignty. Build and lead high-performing service organisation including NOC/SOC, Service Desk, SRE, Field Engineering, and potentially Customer Success/Technical.
Head of Service Delivery in London employer: Carbon3ai Limited.
Contact Detail:
Carbon3ai Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery in London
✨Tip Number 1
Network like a pro! Reach out to people in the AI and HPC sectors, attend industry events, and connect on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your achievements and projects related to service delivery and operational excellence. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by understanding the company’s mission and values. We recommend researching Carbon3.ai’s approach to AI infrastructure and thinking about how your experience aligns with their goals. Tailor your responses to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Service Delivery in London
Some tips for your application 🫡
Show Your Passion for AI and HPC: When writing your application, let your enthusiasm for AI and high-performance computing shine through. We want to see how your experience aligns with our mission to build next-gen data centres and support innovative enterprises.
Tailor Your Experience: Make sure to customise your application to highlight relevant experiences that match the job description. We’re looking for someone who can define and execute service strategies, so share specific examples of your past successes in similar roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Head of Service Delivery role. Remember, we want to understand your impact quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to help shape our operational culture.
How to prepare for a job interview at Carbon3ai Limited.
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their focus on AI infrastructure and renewable energy will help you align your answers with their goals and demonstrate genuine interest.
✨Showcase Your Leadership Skills
As a Head of Service Delivery, you'll need to lead a world-class team. Prepare examples of how you've built teams or processes in the past, focusing on operational excellence and customer satisfaction. Be ready to discuss how you can implement ITIL, DevOps, and SRE principles tailored for their unique environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world challenges. Think of scenarios where you've improved service delivery or managed crises effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Customer-Centric Approach
Since the role involves championing the customer voice, be prepared to discuss how you've tracked customer satisfaction and implemented feedback in previous roles. Highlight your strategies for ensuring consistent performance and reliability in service delivery.
