At a Glance
- Tasks: Lead data centre operations, ensuring 100% uptime and managing a high-performing technical team.
- Company: Join Carbon3.ai, the UK’s leading AI solution platform with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on cutting-edge technology and client-facing projects.
- Why this job: Make a real impact in a mission-critical environment while developing your leadership skills.
- Qualifications: 8+ years in IT support, strong troubleshooting skills, and proven leadership experience.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Head of Data Centre Operations role at Carbon3.ai - Building the UK's AI Solution Platform.
This is a hybrid position combining leadership, technical operations, and service delivery in a mission-critical environment. You’ll oversee day-to-day data centre operations across multiple sites, ensuring 100% uptime while leading a small, high-performing technical team. You’ll be equally comfortable managing people and processes as you are rolling up your sleeves — supporting installs, structured cabling, client visits, and vendor coordination. This is a client-facing, predominantly on-site role with occasional participation in an on-call rota.
Key Responsibilities- Technical Operations & Support
- Resolve hardware, network, and system issues both remotely and on-site
- Perform diagnostics, updates, and maintenance on servers, switches, and other infrastructure
- Rack and stack equipment, patch cabling, and perform audits across all sites
- Provide “remote hands” services for clients and partners
- Manage a queue of technical service requests and ensure timely resolution
- Lead, mentor, and develop junior technicians
- Contribute to continuous improvement of internal processes and documentation
- Liaise directly with clients and internal stakeholders to uphold SLAs and service excellence
- Host site tours and support onboarding of new deployments
- Manage relationships with third-party vendors and service engineers
- Infrastructure Management & Compliance
- Monitor site performance and proactively identify risks or issues
- Maintain documentation, change logs, and health & safety procedures
- Participate in after-hours incident response and on-call rotation
- Systems Administration
- Provide basic administration of systems such as Active Directory, endpoint protection, and ITSM tools
- Support AV and meeting technology in site offices as required
- Perform equipment and license audits for compliance and asset tracking
- At least 8+ years’ experience in IT support, data centre, or colocation environments
- Strong hands-on troubleshooting skills (hardware, networks, remote support)
- Experience managing service queues and prioritising critical incidents
- Proven leadership or team mentorship experience
- Excellent communication and client-facing skills — you’ll represent Carbon3AI on-site
- Knowledge of structured cabling standards and data centre safety practices
- CompTIA certifications (A+, Network+, Server+), ITIL Foundation
- Experience installing and supporting Nvidia or AMD GPUs
- Prior experience in modular, edge, or sustainable data centre environments
- Familiarity with DCIM tools and monitoring platforms
- IT, Computer Science, Engineering, or similar (degree or equivalent experience)
- Must be located in the UK and able to travel regularly to various sites across the UK.
Head of Data Centre Operations employer: Carbon3.ai - The UK's AI Solution Platform
At Carbon3.ai, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As the Head of Data Centre Operations, you will not only lead a talented team in a dynamic environment but also benefit from continuous professional development opportunities and a commitment to work-life balance. Our hybrid role allows for flexibility while ensuring you play a crucial part in delivering cutting-edge AI solutions across the UK.
Contact Details:
Carbon3.ai - The UK's AI Solution Platform Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Data Centre Operations
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Carbon3.ai - The UK's AI Solution Platform values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Carbon3.ai - The UK's AI Solution Platform might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Carbon3.ai - The UK's AI Solution Platform
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We think you need these skills to ace Head of Data Centre Operations
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Carbon3.ai - The UK's AI Solution Platform.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Carbon3.ai - The UK's AI Solution Platform. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Carbon3.ai - The UK's AI Solution Platform
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
