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- Tasks: Lead data centre operations, ensuring 100% uptime and managing a high-performing technical team.
- Company: Join Carbon3.ai, the UK’s leading AI solution platform with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a mission-critical environment while developing your leadership skills.
- Qualifications: 8+ years in IT support, strong troubleshooting skills, and proven leadership experience.
- Other info: Dynamic role with opportunities to work on cutting-edge technology and client-facing projects.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Join to apply for the Head of Data Centre Operations role at Carbon3.ai - Building the UK's AI Solution Platform.
This is a hybrid position combining leadership, technical operations, and service delivery in a mission-critical environment. You’ll oversee day-to-day data centre operations across multiple sites, ensuring 100% uptime while leading a small, high-performing technical team. You’ll be equally comfortable managing people and processes as you are rolling up your sleeves — supporting installs, structured cabling, client visits, and vendor coordination. This is a client-facing, predominantly on-site role with occasional participation in an on-call rota.
Key Responsibilities- Technical Operations & Support
- Resolve hardware, network, and system issues both remotely and on-site
- Perform diagnostics, updates, and maintenance on servers, switches, and other infrastructure
- Rack and stack equipment, patch cabling, and perform audits across all sites
- Provide “remote hands” services for clients and partners
- Manage a queue of technical service requests and ensure timely resolution
- Lead, mentor, and develop junior technicians
- Contribute to continuous improvement of internal processes and documentation
- Liaise directly with clients and internal stakeholders to uphold SLAs and service excellence
- Host site tours and support onboarding of new deployments
- Manage relationships with third-party vendors and service engineers
- Monitor site performance and proactively identify risks or issues
- Maintain documentation, change logs, and health & safety procedures
- Participate in after-hours incident response and on-call rotation
- Provide basic administration of systems such as Active Directory, endpoint protection, and ITSM tools
- Support AV and meeting technology in site offices as required
- Perform equipment and license audits for compliance and asset tracking
- At least 8+ years’ experience in IT support, data centre, or colocation environments
- Strong hands-on troubleshooting skills (hardware, networks, remote support)
- Experience managing service queues and prioritising critical incidents
- Proven leadership or team mentorship experience
- Excellent communication and client-facing skills — you’ll represent Carbon3AI on-site
- Knowledge of structured cabling standards and data centre safety practices
- CompTIA certifications (A+, Network+, Server+), ITIL Foundation
- Experience installing and supporting Nvidia or AMD GPUs
- Prior experience in modular, edge, or sustainable data centre environments
- Familiarity with DCIM tools and monitoring platforms
- IT, Computer Science, Engineering, or similar (degree or equivalent experience)
- Must be located in the UK and able to travel regularly to various sites across the UK.
Head of Data Centre Operations employer: Carbon3.ai - The UK's AI Solution Platform
Contact Detail:
Carbon3.ai - The UK's AI Solution Platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Data Centre Operations
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to data centre operations. The more people you connect with, the better your chances of landing that Head of Data Centre Operations role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in IT support and data centre management. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on your leadership experiences and technical expertise to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Head of Data Centre Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Data Centre Operations role. Highlight your experience in IT support and data centre environments, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Share specific examples of how you've managed teams and resolved technical issues in the past. We love a good story that showcases your skills!
Show Off Your Technical Skills: Since this role involves hands-on troubleshooting and managing service queues, make sure to list your relevant technical skills clearly. Mention any certifications like CompTIA or experience with Nvidia/AMD GPUs. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Carbon3.ai - The UK's AI Solution Platform
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, networks, and system troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past, as this role demands hands-on expertise.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading teams and mentoring junior technicians. Think of instances where you've successfully managed a team through challenges or improved processes, as this will highlight your capability to lead in a high-pressure environment.
✨Client-Facing Confidence
Since this role involves direct client interaction, practice your communication skills. Be ready to explain complex technical concepts in simple terms and share examples of how you've maintained strong client relationships in previous roles.
✨Demonstrate Continuous Improvement Mindset
Think about ways you've contributed to process improvements in your past positions. Be prepared to discuss how you can bring that mindset to Carbon3.ai, ensuring that operations run smoothly and efficiently while maintaining compliance and safety standards.