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- Tasks: Lead service delivery and support for cutting-edge AI infrastructure.
- Company: Emerging AI start-up focused on renewable energy and high-performance computing.
- Benefits: Competitive salary, leadership role, and opportunity to shape the future of AI services.
- Why this job: Be a foundational leader in a rapidly growing company and make a real impact.
- Qualifications: Proven experience in service delivery and team leadership in tech environments.
- Other info: Join a dynamic team and drive operational excellence in AI infrastructure.
The predicted salary is between 72000 - 108000 ÂŁ per year.
We are an emerging AI infrastructure start‑up building next‑generation data centres and high‑performance compute environments to power AI, LLM training, and cloud‑scale workloads, powered by renewable energy, rooted in sovereign capability, and designed to give enterprises and innovators the compute they need. Backed by leading investors, we are rapidly expanding our site development pipeline, engineering capabilities, and commercial partnerships.
We're seeking an exceptional Head of Service Delivery, Assurance and Support to define and execute our service strategy, ensuring best in class service and support for our growing customer base. This is a unique opportunity to build from the ground up establishing the operational foundation that will scale with our business and set new standards for AI/HPC service excellence.
Reporting directly to the COO, you’ll be accountable for the end‑to‑end service experience, from proactive infrastructure management to customer‑facing support. You’ll build and lead a world‑class team, establish operational frameworks, and create a culture of operational excellence that balances technical sophistication with genuine customer obsession.
This is a foundational leadership role in a rapidly growing company, you’ll have the autonomy to build the right team, implement the right processes, and establish the operational culture that will carry Carbon3.ai through hypergrowth.
Key Responsibilities- Define and execute service strategy for Carbon3.ai's mesh of interconnected HPC sites, building the organisation from scratch with scalable team structure, processes, and culture.
- Establish enterprise grade SLA frameworks and drive operational excellence through ITIL, DevOps, and SRE principles adapted for AI/HPC infrastructure.
- Manage service P&L, partner with Sales and Customer Success on service offerings, and represent operations at executive level.
- Lead quarterly business reviews with key customers, demonstrating service performance and strategic value.
- Champion the customer voice by tracking satisfaction (NPS, CSAT), establishing effective escalation, and delivering clear reporting on service health, telemetry, and utilisation.
- Own end‑to‑end HPC service delivery across all sites, ensuring consistent performance, uptime, reliability, and operational readiness for diverse customer segments.
- Lead service assurance and resilience through robust monitoring, incident/problem/change management, critical incident response, disaster recovery, and business continuity.
- Enable scale, efficiency, and compliance by driving automation, optimising liquid cooling and environmental efficiency, and ensuring regulatory compliance including UK data and technology sovereignty.
- Build and lead high‑performing service organisation including NOC/SOC, Service Desk, SRE, Field Engineering, and potentially Customer Success/Technical.
Head of Service Delivery in London employer: Carbon3.ai - Building the UK's AI Solution Platform
Contact Detail:
Carbon3.ai - Building the UK's AI Solution Platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AI and HPC space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you’re chatting with potential employers or networking contacts, make sure to highlight your experience in service delivery and operational excellence. Share specific examples of how you've driven success in previous roles, especially in tech environments.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our mission at Carbon3.ai. Tailor your approach to show how your skills align with our goals in building next-gen data centres and AI infrastructure.
✨Tip Number 4
Prepare for interviews by diving deep into our company’s values and projects. Be ready to discuss how you can contribute to our service strategy and operational culture. Show us that you’re not just looking for any job, but that you’re excited about being part of our journey in the AI space!
We think you need these skills to ace Head of Service Delivery in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Delivery. Highlight your experience in service strategy, team building, and operational excellence. We want to see how your skills align with our mission at Carbon3.ai!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI and HPC infrastructure. Share specific examples of how you've driven service excellence in previous roles, and don’t forget to mention your customer obsession!
Showcase Your Leadership Style: As a foundational leader, we’re keen to understand your approach to building and leading teams. Share your philosophy on creating a culture of operational excellence and how you’ve successfully managed diverse teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Carbon3.ai - Building the UK's AI Solution Platform
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery, especially in the context of AI and HPC. Brush up on ITIL, DevOps, and SRE principles, as these will likely come up in conversation. Being able to discuss how you've applied these frameworks in previous roles will show you're the right fit for this foundational leadership position.
✨Show Your Customer Obsession
This role is all about ensuring a top-notch customer experience. Be prepared to share examples of how you've championed customer satisfaction in the past. Discuss specific metrics like NPS or CSAT that you've tracked and how you've used that data to drive improvements in service delivery.
✨Demonstrate Leadership Skills
As a Head of Service Delivery, you'll need to build and lead a high-performing team. Think about your leadership style and be ready to discuss how you've successfully built teams in the past. Highlight any experience you have with creating operational frameworks and fostering a culture of excellence.
✨Prepare for Strategic Discussions
You'll be representing operations at an executive level, so it's crucial to be ready for strategic conversations. Familiarise yourself with the company's service offerings and think about how you can align them with customer needs. Be prepared to discuss how you would manage service P&L and partner with Sales and Customer Success.
