At a Glance
- Tasks: Manage customer accounts and ensure data accuracy using SAP while providing excellent service.
- Company: Join a leading global healthcare company dedicated to improving patient outcomes.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and cross-functional projects.
- Why this job: Be part of a team that ensures medicines reach patients effectively and safely.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
Pay Rate: £21.26 per hour
Location: Sandwich, Kent
Contract Length: 12 months
Hours: 37 hours per week
Role Purpose
The Customer Validation & Master Data Representative plays a critical role within the Global Supply Chain (GSC) platform. The role works closely with internal teams and external partners to manage customer account setup, validation, and master data within SAP. This position supports a network of ~21,000 customers across Pfizer's Direct-To-Pharmacy (DTP) and Direct Account supply chains. The role ensures compliant implementation of policies and procedures while enabling effective medicines distribution so that patients receive treatments where and when needed. Colleagues in this role act as subject‑matter experts, advising on customer validation, regulatory compliance, and process optimisation while providing excellent customer service and maintaining high‑quality data standards.
Key Accountabilities
- Customer Account Set‑up & Data Maintenance: Identify and validate new account requests and update existing customer account data using SAP, in line with SOPs. Liaise directly with customers for additional information relating to trading status or account requirements. Resolve internal and external queries regarding customer master data. Maintain accurate records of customer queries and ensure timely, compliant resolutions.
- Periodic Customer Account Revalidations as Required: Most updates processed by the next working day. Queries typically answered within one working day. Revalidations completed within SOP‑defined timeframes.
- Validation & Tracking of Licences/Authorisations: Perform periodic checks to ensure medicines are not supplied to unregistered or unlicensed premises. Track licence updates during grace periods and liaise with customers to obtain outstanding documentation. Ensure compliance with GDP (Good Distribution Practice) to maintain product integrity. Monthly audit reports submitted to manager. Positive audit outcomes and feedback.
- System Issue Management: Monitor daily account data interfaces between Pfizer and Alliance Healthcare. Identify, investigate, and resolve system errors on the same day. Accuracy and speed of issue resolution. Feedback from manager and business partners.
- Continuous Improvement: Act as a subject‑matter expert for allocated processes. Recommend and support implementation of continuous improvement initiatives. Contribute to business change activities and ad‑hoc process improvement projects. Demonstration of change agility. Successful adoption of process improvements that increase compliance and efficiency.
- Mailbox, Filing & Records Management: Ensure all enquiries and requests are actioned on the day of receipt. Maintain accurate filing and archiving systems for customer account documentation. Timely responses and compliance with audit expectations. Positive feedback from stakeholders.
- Cross‑functional Projects and Initiatives: Support and participate in wider GSC projects to enhance platform performance and innovation. Contribution to project delivery within expected timeframes.
Skills, Knowledge & Qualifications
- GCSEs or equivalent, including Maths and English.
- Customer service experience, particularly handling complex or challenging enquiries (phone and email).
- Strong general IT skills, including Microsoft Office.
- Accuracy and attention to detail under pressure.
- Strong decision‑making abilities.
- Excellent written and verbal communication.
- Strong interpersonal skills and ability to work collaboratively.
- Ability to work in a dynamic, multitasking environment.
Core Competencies
- Business Acumen
- Customer Focus
- Computer Literacy
- Data Management
- Continuous Improvement
- Decisive Action
- Accountability
- Self‑Awareness
Additional Information
Data Analysis Capability. Preferred Business‑to‑business (B2B) experience.
Customer Validation & Master Data Representative employer: Carbon
At Pfizer, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and continuous improvement. Located in Sandwich, Kent, our team enjoys a competitive pay rate of £21.26 per hour, along with opportunities for professional growth within the Global Supply Chain platform. We are committed to maintaining high-quality data standards while ensuring compliance and efficiency, making this role not only meaningful but also rewarding for those passionate about healthcare and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Validation & Master Data Representative
✨Tip Number 1
Network like a pro! Reach out to current employees at Pfizer or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know, they might even put in a good word for you!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SAP and customer validation processes. Be ready to discuss how you can ensure compliance and improve data management. Show them you’re not just a fit for the role, but a superstar waiting to shine!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Let’s get you that job!
We think you need these skills to ace Customer Validation & Master Data Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Validation & Master Data Representative role. Highlight your experience with customer service, data management, and any relevant IT skills, especially with SAP if you have it!
Show Off Your Attention to Detail:In this role, accuracy is key! Use examples in your application that demonstrate your attention to detail and how you've successfully managed complex enquiries or data in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and structure your information logically so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining StudySmarter!
How to prepare for a job interview at Carbon
✨Know Your SAP Basics
Since the role involves managing customer data within SAP, make sure you brush up on your SAP knowledge. Familiarise yourself with common functions and terminology related to customer account setup and validation. This will show that you're proactive and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've handled complex customer enquiries. Highlight your ability to resolve issues quickly and effectively, as this role requires excellent customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Attention to Detail
This position demands high accuracy in data management. Be ready to discuss how you ensure precision in your work, especially under pressure. You might want to mention specific tools or methods you use to maintain quality standards in your previous roles.
✨Emphasise Continuous Improvement Mindset
The role involves recommending process improvements, so come prepared with ideas or examples of how you've contributed to efficiency in past positions. Discuss any initiatives you've been part of that led to positive changes, demonstrating your ability to adapt and innovate.
