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For Companies At a Glance
- Tasks: Assist underwriters with conduct risk assessments and manage complaint reporting.
- Company: Join Carbon, a modern insurance company recognised as a Best Place to Work.
- Benefits: Enjoy 30 days holiday, hybrid working, private health insurance, and gym contributions.
- Why this job: Be part of an innovative team making a real impact in the insurance industry.
- Qualifications: 3+ years compliance experience in insurance and excellent communication skills.
- Other info: Dynamic work environment with strong career growth and collaboration opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting‑edge technology. As we rapidly scale globally and continue to advance Graphene, our proprietary owned data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energized by collaboration, big ideas and making a meaningful impact to our partners, then this role is for you.
About Us
Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works. We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud demonstrates our commitment to innovation and technology at the highest level. At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you’re looking to join a modern team with bold ambitions and real momentum, we’d love to meet you.
Job Details
- Location: 5th Floor, 9A Devonshire Square, London EC2M 4YN
- Start date: Immediate
- Role type: Permanent, full‑time, hybrid (3 days on site)
The Role
- Assist underwriters with completion of Conduct Risk Assessments
- Assist underwriters with completion of Fair Value Assessments
- Review Product Oversight Group submissions
- Collect and coordinate conduct MI & Consumer Duty MI
- Maintain conduct MI & Consumer Duty MI dashboards
- Assist with conduct risk reporting to Product Oversight Group, Risk & Compliance Committee & Boards
- Assist with complaint reporting to Product Oversight Group and various committees
- Assist with producing conduct risk training
- Provide guidance to underwriters on conduct risk matters, including consideration of new products and implementing appropriate controls for high conduct risk business
- Handle complaints, liaising with Coverholders and Delegated Claims Administrators, collaborating with claims and underwriters on complaint matters
- Root cause and trend analysis of complaints
- Manage complaint escalations to Lloyd’s and EDR/regulators
- Maintain complaints log and dashboard
- Complete external complaint reporting in a timely manner (e.g. eligible complainants return)
- Provide compliance advice to the business on general compliance matters
Required Experience
- 3+ years compliance experience within insurance, particularly in conduct and complaints
- Experience in complaints handling and management
- Lloyd’s market experience
- Excellent written and verbal communication skills
- Excellent analytical skills
Preferred Experience
- Delegated Authority Business experience
- Experience with Caresmart (Lloyd’s complaint management system)
- US, UK, Australian or European complaint handling experience
- CII qualification
Company Benefits
- 30 days holiday per calendar year pro rata
- Day off for your birthday
- Hybrid working
- 50% monthly gym/wellness membership contribution
- Private health insurance through AXA
- Income protection
- Generous pension contribution
- Tech/Bike/EV scheme
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Finance and Sales
Industries: Insurance
Conduct Risk Analyst employer: Carbon
Contact Detail:
Carbon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct Risk Analyst
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Ace the Interview
Prepare for your interviews by researching Carbon and understanding their values. Think about how your experience aligns with their mission and be ready to share specific examples. We want to see your passion and how you can contribute to their innovative culture!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It shows your appreciation and keeps you fresh in their minds. A little follow-up can go a long way in making a positive impression.
✨Apply Through Our Website
Make sure to apply directly through our website for the best chance of getting noticed. We love seeing candidates who take the initiative to engage with us directly. Plus, it’s a great way to show your enthusiasm for joining the team!
We think you need these skills to ace Conduct Risk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Conduct Risk Analyst. Highlight your compliance experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about joining Carbon and how your background aligns with our mission. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly. We appreciate a good balance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our innovative team at Carbon!
How to prepare for a job interview at Carbon
✨Know Your Conduct Risk
Make sure you brush up on your knowledge of conduct risk and compliance within the insurance sector. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these concepts, especially in relation to complaints handling.
✨Showcase Your Analytical Skills
Prepare to highlight your analytical skills by discussing how you've used data to inform decisions or improve processes in previous roles. Think about specific instances where your analysis led to better outcomes, particularly in managing complaints or conducting risk assessments.
✨Familiarise Yourself with Carbon's Values
Carbon places a strong emphasis on their core values like 'Win as one' and 'Blaze a trail'. Familiarise yourself with these values and think about how your personal work ethic aligns with them. Be prepared to share examples of how you've embodied similar values in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Carbon’s approach to innovation and technology in underwriting. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
