At a Glance
- Tasks: Handle claims, analyse data, and collaborate with underwriters to improve processes.
- Company: Join Carbon, a tech-driven insurance company recognised as a Best Place to Work.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal development.
- Other info: Dynamic work environment with a focus on innovation and career growth.
- Why this job: Make a meaningful impact in the insurance industry using cutting-edge technology.
- Qualifications: Experience in general liability claims and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Casualty Claims Adjuster role at Carbon.
The Opportunity
At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary owned data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact to our partners, then this role is for you.
About Us
Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works. We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level. At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up.
The Role
- To handle all claims, with due consideration of any potential subrogation and tight costs control, as referrals or via DCAs and to manage all DCAs to required standards.
- To manipulate data and provide analysis of claims to highlight trends, performance issues, leakage, costs spend, litigation and fraud.
- Collaborate continuously with underwriters and client meetings to help underwriters gain and retain profitable business.
- To identify deficiencies in information and understand the justification for capturing specific information.
- To apply the company reserving policy and the standard policy conditions and exclusions where necessary.
- To investigate where appropriate the circumstances under referral.
- To handle standard claims in line with authority limits and investigate applicable law and regulatory issues.
- Respond effectively to customer requirements, acquiring feedback from customers and brokers/intermediaries.
- To create effective reports, selecting essential, relevant criteria and information to provide to Claims Managers and Underwriters.
- Work closely with our technology team in developing and utilising analytical oversight tools via our proprietary tech platform, Graphene.
- Management of bordereau and loss funds.
- To interpret financial reports and insurance performance measures.
- Effectively negotiate with both internal and external parties to a claim.
- To maintain and develop internal and external customer relationships.
- To provide explanations to customers and brokers/intermediaries.
- To maintain accurate claims records with regulatory implications.
- To undertake any ad hoc or project work as necessary.
- To recommend improvements to the claims processes and procedure.
- To appoint approved independent experts as appropriate.
Required Experience
- General Liability Experience essential (Medical Malpractice preferred).
- ACII or equivalent or progression towards qualification.
- Solid claims handling experience.
- A commitment to continuous personal and professional development.
- Knowledge of London Market DA Claim operations/procedures.
- Knowledge and understanding of product features, benefits, exclusions and warranties and application to various situations.
- Understandings of the legal principles giving rise to subrogation.
- Basic knowledge of principles of risk management.
- Effective prioritisation and organisational skills in order to meet timescales.
- Advanced literacy and numeric skills.
- Excellent interpersonal and communication skills.
- Advanced IT skills, including Microsoft Office with the ability to learn new systems.
- Excellent persuasion, influencing and negotiation skills.
Casualty Claims Adjuster employer: Carbon
At Carbon, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our commitment to innovation is reflected in our partnership with Google Cloud and the use of our proprietary technology, Graphene, which empowers employees to make impactful decisions. With a focus on personal and professional growth, we provide ample opportunities for development while maintaining a supportive environment that has earned us recognition as a Best Place to Work by The Sunday Times.
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Claims Adjuster
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Carbon). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Carbon. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Casualty Claims Adjuster
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Carbon.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Carbon. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Carbon
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Carbon to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Carbon, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Carbon's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
