Conduct Risk Analyst
Location: 5th Floor, 9A Devonshire Square, London, EC2M 4YN
Start date: Immediate
Role type: Permanent, full‑time/hybrid (3 days on‑site)
Responsibilities
- Assist underwriters with completion of Conduct Risk Assessments
- Assist underwriters with completion of Fair Value Assessments
- Review Product Oversight Group submissions
- Collect and coordinate conduct MI & Consumer Duty MI
- Maintain conduct MI & Consumer Duty MI dashboards
- Assist with conduct risk reporting to Product Oversight Group, Risk & Compliance Committee & Boards
- Assist with complaint reporting to Product Oversight Group and various committees
- Assist with producing conduct risk training
- Provide guidance to underwriters on conduct risk matters, including consideration of new products and implementing appropriate controls for high conduct risk business
- Handle complaints, including liaising with Coverholders and Delegated Claims Administrators
- Collaborate with claims and underwriters on complaint matters
- Conduct root cause and trend analysis of complaints
- Manage complaint escalations to Lloyd’s and EDR/regulators
- Maintain complaints log and dashboard
- Timely completion of external complaints reporting (eligible complainants return)
- Provide compliance advice to the business on general compliance matters
Qualifications
- 3+ years compliance experience within Insurance, particularly in conduct and complaints
- Experience in complaints handling and management
- Lloyd’s Market experience
- Excellent written and verbal communication skills
- Excellent analytical skills
Preferred Experience
- Delegated Authority Business experience
- Experience with Caresmart (Lloyd’s complaint management system)
- US, UK, Australian or European complaint handling experience
- CII qualification
Benefits
- 30 days holiday per calendar year pro rata
- Day off for your birthday
- Hybrid working arrangement
- Private Health Insurance through AXA
- Income Protection
- Generous pension contribution
- Tech/Bike/EV scheme
Conduct Risk Analyst employer: Carbon Underwriting
At Carbon Underwriting, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and well-being. As a Hybrid Conduct Risk Analyst, you will benefit from flexible working arrangements, comprehensive training programmes, and the opportunity to collaborate with industry experts in the heart of London, making it an ideal environment for those seeking meaningful and rewarding employment.
