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- Tasks: Assist underwriters with conduct risk assessments and manage complaints effectively.
- Company: Join Carbon, a forward-thinking insurance tech company with a vibrant culture.
- Benefits: Enjoy 30 days holiday, hybrid work, private health insurance, and wellness contributions.
- Why this job: Be part of a team that values innovation and makes a real impact in the industry.
- Qualifications: 3+ years in compliance, particularly in insurance conduct and complaints.
- Other info: Dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Opportunity at Carbon, we are delegating differently by combining our strong insurance expertise with cutting-edge technology. As we rapidly scale globally and continue to advance Graphene, our proprietary owned data ecosystem, we remain guided by our core pillars of People, Partnerships, and Innovation. If you want to join an exciting business powered by the latest technology and are energised by collaboration, big ideas, and making a meaningful impact to our partners, then this role is for you.
About Us: Founded in 2018, Carbon's mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight, and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity, and confidence to our partners and to the way the whole market works.
We are proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud demonstrates our commitment to innovation and technology at the highest level.
At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you are looking to join a modern team with bold ambitions and real momentum, we would love to meet you.
Location: 5th Floor, 9A Devonshire Square, London EC2M 4YN
Start date: Immediate
Role type: Permanent, full-time / hybrid
The Role:
- Assist underwriters with completion of Conduct Risk Assessments
- Assist underwriters with completion of Fair Value Assessments
- Review of Product Oversight Group submissions
- Collection and co-ordination of conduct MI & Consumer Duty MI
- Maintenance of conduct MI & Consumer Duty MI dashboards
- Assist with conduct risk reporting to Product Oversight Group, Risk & Compliance Committee & Boards
- Assist with complaint reporting to Product Oversight Group and various committees
- Assist with producing conduct risk training
- Provide guidance to underwriters on conduct risk matters, including consideration of new products and implementing appropriate controls for high conduct risk business
Complaints:
- Complaints handling, including liaising with Coverholders and Delegated Claims Administrators
- Collaborating with claims and underwriters on complaint matters
- Root cause and trend analysis of Complaints
- Management of complaint escalations to Lloyd's and EDR/regulators
- Maintenance of complaints log and dashboard
- Timely completion of external complaints reporting (i.e. eligible complainants return)
Underwriting Compliance:
- Providing compliance advice to the business on general compliance matters
Required Experience:
- 3+ years compliance experience within Insurance, particularly in conduct and complaints
- Experience in complaints handling and management
- Lloyd's Market experience
- Excellent written and verbal communication skills
- Excellent analytical skills
Preferred Experience:
- Delegated Authority Business experience
- Experience with Caresmart (Lloyd's complaint management system)
- US, UK, Australian or European complaint handling experience
- CII qualification
Company Benefits:
- 30 days holiday per calendar year pro rata
- Day off for your birthday
- Hybrid
- 50% monthly gym/wellness membership contribution
- Private Health Insurance through AXA
- Income Protection
- Generous pension contribution
- Tech/Bike/EV scheme
Conduct Risk Analyst in London employer: Carbon Underwriting Limited
Contact Detail:
Carbon Underwriting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct Risk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Carbon. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Carbon's values and recent projects. Show us how your skills align with our mission and culture – we love a good fit!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Conduct Risk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Conduct Risk Analyst role. Highlight your compliance experience, especially in conduct and complaints, and don’t forget to mention any relevant skills that align with our values at Carbon.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining Carbon and how your background makes you a perfect fit for our team. Keep it engaging and personal – we want to get to know you!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear, concise, and free of errors. This is your opportunity to demonstrate your analytical skills through your writing style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our innovative team at Carbon!
How to prepare for a job interview at Carbon Underwriting Limited
✨Know Your Conduct Risk
Make sure you brush up on your knowledge of conduct risk and compliance within the insurance sector. Familiarise yourself with key concepts, regulations, and recent trends in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Analytical Skills
As a Conduct Risk Analyst, analytical skills are crucial. Prepare to discuss specific examples from your past experience where you've successfully analysed data or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making process. Think about potential conduct risk situations you might face in the role and how you would handle them. This will demonstrate your critical thinking and ability to apply your knowledge practically.
✨Emphasise Collaboration and Communication
Carbon values collaboration and communication highly. Be ready to share examples of how you've worked effectively in teams, especially in cross-functional settings. Highlight your experience in liaising with different stakeholders, as this will resonate well with their emphasis on partnerships.
