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For Companies At a Glance
- Tasks: Handle claims, analyse data, and collaborate with underwriters to drive business success.
- Company: Join Carbon, a tech-driven insurance company recognised as a Best Place to Work.
- Benefits: Enjoy a vibrant culture, competitive salary, and opportunities for personal growth.
- Why this job: Be part of an innovative team making a real impact in the insurance industry.
- Qualifications: Experience in general liability claims and strong communication skills required.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary owned data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact to our partners, then this role is for you.
About Us
Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works. We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level. At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you’re looking to join a modern team with bold ambitions and real momentum, we’d love to meet you.
The Role
- To handle all claims, with due consideration of any potential subrogation and tight costs control, as referrals or via DCAs and to manage all DCAs to required standards.
- To manipulate data and provide analysis of claims to highlight trends, performance issues, leakage, costs spend, litigation and fraud.
- Collaborate continuously with underwriters and client meetings to help underwriters gain and retain profitable business.
- To identify deficiencies in information and understand the justification for capturing specific information.
- To apply the company reserving policy and the standard policy conditions and exclusions where necessary.
- To investigate where appropriate the circumstances under referral.
- To handle standard claims in line with authority limits and investigate applicable law and regulatory issues.
- Respond effectively to customer requirements, acquiring feedback from customers and brokers/intermediaries.
- To create effective reports, selecting essential, relevant criteria and information to provide to Claims Managers and Underwriters.
- Work closely with our technology team in developing and utilising analytical oversight tools via our proprietary tech platform, Graphene.
- Management of bordereau and loss funds.
- To interpret financial reports and insurance performance measures.
- Effectively negotiate with both internal and external parties to a claim.
- To maintain and develop internal and external customer relationships.
- To provide explanations to customers and brokers/intermediaries.
- To maintain accurate claims records with regulatory implications.
- To undertake any ad hoc or project work as necessary.
- To recommend improvements to the claims processes and procedure.
- To appoint approved independent experts as appropriate.
Required Experience
- General Liability Experience essential (Medical Malpractice preferred).
- ACII or equivalent or progression towards qualification.
- Solid claims handling experience.
- A commitment to continuous personal and professional development.
- Knowledge of London Market DA Claim operations/procedures.
- Knowledge and understanding of product features, benefits, exclusions and warranties and application to various situations.
- Understandings of the legal principles giving rise to subrogation.
- Basic knowledge of principles of risk management.
- Effective prioritisation and organisational skills in order to meet timescales.
- Advanced literacy and numeric skills.
- Excellent interpersonal and communication skills.
- Advanced IT skills, including Microsoft Office with the ability to learn new systems.
- Excellent persuasion, influencing and negotiation skills.
Casualty Claims Adjuster employer: Carbon Underwriting Limited
Contact Detail:
Carbon Underwriting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casualty Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Carbon’s values and recent projects. Show us how your skills align with our mission and how you can contribute to our innovative culture. Tailor your responses to highlight your experience in claims handling and data analysis.
✨Tip Number 3
Practice your negotiation skills! As a Casualty Claims Adjuster, you'll need to effectively communicate and negotiate with various parties. Role-play scenarios with friends or mentors to build your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Carbon. Let’s make it happen!
We think you need these skills to ace Casualty Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Casualty Claims Adjuster role. Highlight your relevant experience, especially in general liability and claims handling. We want to see how your skills align with our mission at Carbon!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've tackled challenges in previous roles, especially those that relate to data analysis and collaboration.
Showcase Your Tech Savvy: Since we’re all about innovation and technology, don’t forget to mention your IT skills! Whether it's Microsoft Office or any other analytical tools, let us know how you’ve used tech to improve processes or outcomes in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our modern team at Carbon!
How to prepare for a job interview at Carbon Underwriting Limited
✨Know Your Claims Inside Out
Make sure you brush up on your general liability experience, especially if you have a background in medical malpractice. Be ready to discuss specific claims you've handled and how you approached them, as this will show your expertise and confidence in the field.
✨Familiarise Yourself with Graphene
Since Carbon is all about innovation and technology, it’s crucial to understand their proprietary tech platform, Graphene. Do some research on how data manipulation and analysis can impact claims management, and be prepared to share your thoughts on how you could leverage technology in your role.
✨Show Off Your Communication Skills
As a Casualty Claims Adjuster, you'll need to negotiate effectively with various parties. Practice articulating your thoughts clearly and confidently, and think of examples where you've successfully communicated complex information to clients or colleagues.
✨Emphasise Continuous Development
Carbon values personal and professional growth, so be ready to discuss your commitment to continuous learning. Share any relevant courses or certifications you’re pursuing, like ACII, and how they relate to the role. This shows you're proactive and dedicated to improving your skills.
