Salary: Competitive (Dependent on Experience)
Job Type: Full-time, Permanent
Are you a trusted advisor to clients and a key leader in account delivery looking for your next Account Management role in Manchester? Do you have exceptional communication skills and a track record of guiding multidisciplinary teams deliver work that is creatively excellent, strategically sound, and ethically considered whilst ensuring commercial health? Do you want to work for a company that truly cares, with core values centred around positive behaviour change, community, and the environment?
Say hello to Carbon Creative… We’ve been looking for you!
We are an award-winning branding, digital, motion, and marketing agency, proudly marking 24 years in the industry. As an employee-owned, creatively focused studio, we sit at the exciting intersection of art, design, technology, and sustainability.
This is a brand-new opportunity if you love to create, manage, and produce excellent creative solutions, while supporting seamless synergy between our clients and our brilliant in-house teams.
What you will do…
In this role, you will hold the reins on client relationships while supporting project delivery. Your day-to-day will involve:
Client Partnership & Strategic Leadership
- Build and nurture long-term client relationships based on trust, insight, and shared ambition.
- Act as a strategic partner, guiding clients through complex brand and digital decisions.
- Ensure Carbon is positioned as an expert, consultative partner – not a supplier.
- Lead multidisciplinary teams across brand, design, motion and digital delivery.
- Ensure work is delivered on time, within scope, and to Carbon’s quality standards.
- Balance creativity with rigour – ensuring ideas are grounded in insight and purpose.
Commercial Accountability
- Own account budgets, forecasting, scope control, and profitability.
- Ensure all work is aligned to individual and team utilisation targets.
- Ensure accounts are sustainable, predictable, and aligned to agency targets.
- Support confident, transparent commercial conversations with clients.
Growth & Opportunity Development
- Identify opportunities for organic growth aligned to client needs and Carbon’s niche.
- Contribute to proposals, pitches, and proactive new business activity.
- Help shape services and products that support Carbon’s long-term vision.
What we are looking for…
Experience
- Ideally 3+ years’ experience in a small to medium fast-paced agency environment.
- Experience managing multiple varied clients and client portfolios at once.
- Experience contributing to proposals, pitches, and proactive new business activity.
Multitasking
- A proven track record of successfully managing multiple complex projects simultaneously.
Passion
- Excellent knowledge and passion for bespoke creative and digital projects, from scoping and design to development and technical details.
- Passion to act as a role model for Carbon’s employee-owned culture, supporting delivery teams.
Tech Savvy
- An understanding of Google Analytics 4 and Hotjar would be ideal.
- A good rounded knowledge of some of the technologies, services and software we use, these include: WordPress, Adobe, Figma, Basecamp, Google Drive.
Skills
- Brilliant attention to detail, communication and budgeting skills.
Mindset
- Ambition and drive to continuously improve and identify opportunities for organic growth aligned to client needs and Carbon’s niche.
- Forward thinking and proactive with how to best shape services and products that support Carbon’s long-term vision
What we offer…
- Competitive salary based on your experience.
- Strong focus on wellbeing and a healthy work/life balance.
- A super cool studio environment in the heart of MediaCityUK.
- Hybrid working: 2 days in the studio, 3 days working from home.
- Great opportunities for long-term career progression.
- A personal development budget to spend on courses and industry events.
- Dedicated company support to help train and develop your skills.
- Regular team fun days out and impactful volunteering opportunities.
- Company pension scheme.
- Excellent holiday entitlement (which increases with length of service) + your birthday off!
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Senior Account Manager (Agency) in Eccles employer: Carbon Creative Ltd
At Carbon Creative, we pride ourselves on being an exceptional employer that champions creativity and sustainability in the heart of Manchester. Our employee-owned structure fosters a collaborative work culture where your ideas are valued, and you can grow alongside passionate professionals dedicated to making a positive impact. With competitive salaries, a commitment to community engagement, and opportunities for personal and professional development, joining our team means being part of a vibrant agency that truly cares about its people and the environment.
