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- Tasks: Join our team as a Watchkeeper, handling calls and data to support maritime operations.
- Company: Carbon60 delivers essential services to Navy Command for the UKMTO project.
- Benefits: Enjoy a full-time contract with a competitive salary of £31K and structured shifts.
- Why this job: Be part of a dynamic team providing critical support in a military environment.
- Qualifications: Must have MOD security clearance and basic computer skills; experience in maritime or ops room is a plus.
- Other info: Shifts are 12 hours long, with a unique pattern of days and nights, offering limited flexibility.
Watchkeeper – Maritime Trade Information Centre (Navy Command) Background: The Watchkeeper is a contract role within an outsourced service Carbon60 deliver to Navy Command for the UKMTO project. Located in a military facility, successful applicants will play a key role as a shift Watchkeeper in an expanding team that provide 24/7/365 cover. The role forms part of a dynamic team providing a 'helpdesk' type service. Day to day tasking may involve call handling, data input & responding accordingly to any issues that may occur in a calm efficient manner. The primary purpose of a Watchkeeper is to upload data with a view to developing and maintaining the White Shipping picture, using prescribed systems. The White Shipping picture provides a snapshot of merchant vessels transiting the Voluntary Reporting area at any one time. You will act as the initial point of contact for all merchant vessels transiting through these designated areas; the Red Sea, Gulf of Aden, Indian Ocean, Arabian Sea and Gulf of Guinea. Other tasking may include, but is not limited to: Handling emergency calls from vessels at sea/industry Recording incidents Logging emails in accordance with set guidelines Liaise with various agencies and vessels according to standard operating procedures Disseminate information and report to management chain Person Specification Essential: MOD security clearance or be content to undergo Security Clearance to SC level Computer literate with a basic working knowledge of Microsoft Office applications: Word, Excel and PowerPoint Excellent communication skill Ability to act calmly under pressure Able to follow laid down process Experience in one or more of the following: Merchant or military maritime environment Ops room experience Call Handling Emergency Response Help-desk Data Input Relevant shift working environment Desirable: Current working knowledge of either merchant or military shipping highly advantageous Experience working set shift patterns and unsociable hours Experience in client facing/customer service/service delivery environment Own means of transport due to inaccessible site location Shift Pattern: Shifts will be for a period of 12 hours and follow a pattern of 7 days on, 7 days operational support, 7 nights on followed by 14 days off. Day shifts – 7am – 7pm Night shifts – 7pm – 7am Successful applicants will be put into a set shift rota with limited flexibility. Holiday is allocated over set periods and there is very limited scope for change. Further details on this can be discussed with your Carbon60 representative. Contract Information: This is a full-time permanent contract. £31K per annum Base location will be Naval HQ site – Portsdown Technology Park Start date – ASAP Further research information can be found: Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy
Locations
MTIC Operations Room Support (Watchkeeper) employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MTIC Operations Room Support (Watchkeeper)
✨Tip Number 1
Familiarize yourself with the specific maritime areas mentioned in the job description, such as the Red Sea and Gulf of Aden. Understanding the geography and current maritime issues in these regions can help you stand out during the interview.
✨Tip Number 2
Brush up on your emergency response skills. Since you'll be handling emergency calls from vessels at sea, demonstrating your ability to stay calm and respond effectively under pressure will be crucial.
✨Tip Number 3
Gain a basic understanding of the systems used for maintaining the White Shipping picture. Familiarity with data input processes and how they contribute to maritime safety can give you an edge.
✨Tip Number 4
Network with professionals in the maritime industry or those who have experience in ops room environments. They can provide insights and tips that may help you during the application process and beyond.
We think you need these skills to ace MTIC Operations Room Support (Watchkeeper)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Watchkeeper. Familiarize yourself with the tasks involved, such as call handling, data input, and emergency response, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have in maritime environments, ops room settings, or customer service roles. Mention specific examples that demonstrate your ability to handle pressure and follow processes.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application that showcase your communication skills. This could include experiences where you effectively handled calls or liaised with various agencies.
Prepare for Security Clearance: Be prepared to discuss your eligibility for MOD security clearance in your application. If you have prior experience with security protocols or clearances, make sure to mention it.
How to prepare for a job interview at Carbon 60
✨Understand the Role
Make sure you have a clear understanding of the Watchkeeper role and its responsibilities. Familiarize yourself with the White Shipping picture and the areas you will be monitoring, such as the Red Sea and Gulf of Aden.
✨Demonstrate Calmness Under Pressure
Prepare to discuss scenarios where you had to remain calm under pressure. The interviewers will be looking for your ability to handle emergency calls and respond efficiently to incidents.
✨Highlight Relevant Experience
Be ready to talk about your experience in maritime environments, ops room settings, or any customer service roles. Specific examples will help illustrate your qualifications for the position.
✨Showcase Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly. You may be asked to explain how you would liaise with various agencies and vessels, so be prepared with examples.
