Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support engaging meetings and collaborate with teams to drive impactful projects.
- Company: Leading pharmaceutical company with a focus on innovation and collaboration.
- Benefits: Competitive hourly rate, hybrid working, and valuable industry experience.
- Why this job: Join a dynamic team and make a difference in healthcare engagement.
- Qualifications: Degree in life sciences or relevant experience; knowledge of ABPI code preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 17 - 25 £ per hour.
Location: Maidenhead/Remote (hybrid working available)
Duration: 12 months initial (temporary role)
Rate: circa. £21 per hour (based on experience, INSIDE IR35)
SRG are collaborating exclusively with a leading pharmaceutical company in their search for a new Customer Engagement Operations Specialist to join the business for an initial 12 month contract. The successful candidate will work collaboratively with the In-field teams, Brand teams, medical review and others to support development and delivery of engaging behaviour-changing promotional and educational meetings. Our client is seeking individuals with great organisation and project management skills as well as knowledge/experience of working with the ABPI code of practice.
Responsibilities include:
- Working proactively with In-field & brand teams to develop therapy area expertise
- Staying up to date with therapy area changes or new SmPC (Summary of Medicinal Product Characteristics) and Prescribing Information (Prescribing Information) working closely with the TA Brand Team and medical review Teams.
- Monitoring incoming meeting requests, reviewing and approving these in accordance with company's meetings Policy, In-Field Meetings, SOPs and the ABPI Code.
- Providing assistance and training to in-field teams, as required.
- Careful review of all meetings and interactions with HCPs, HCOs ensuring that all meeting arrangements, content and logistics are compliant
- Creation, review and approval of meeting materials in close collaboration with the Meeting owner, management Job Bags in promo-mats for promotional presentations and bespoke meeting materials, working in collaboratively with other functions as needed
- Coordinating meeting arrangements for in-field team meetings - including venue booking, speaker engagement etc.
- Preparation of key documents required for all meetings, as well as Transfer of Value (ToV) consent to disclose managing process for audit purposes.
- Ensuring that all post-meeting steps are completed including consolidating & sharing feedback and implementation of changes as needed
Skills/experience required:
- University degree/diploma in life sciences subject or relevant experience essential
- Experience working with the ABPI Code of Practice, or similar
- Demonstrated ability using outlook, word, excel and Adobe Acrobat (PDF) to at least a beginner level is essential
- Experience working within Pharma/Medicine/Healthcare industry would be advantageous
- Experience managing projects and/or organising meetings/events desirable
- Experience using Promo-Mats, Veeva, SharePoint, or equivalent systems is desirable
- Excellent organisation and project management skills
- Attention to detail and a confident communicator
- Problem solving & negotiation skills desirable
To Apply: Please click below and/or to discuss further, contact Theo Charles on (phone number removed).
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Customer Engagement Operations Specialist in Maidenhead employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Operations Specialist in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've successfully managed projects or events in the past. This will demonstrate your fit for the Customer Engagement Operations Specialist role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Engagement Operations Specialist in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Operations Specialist role. Highlight your experience with project management and the ABPI code of practice, as these are key for us. Use specific examples that showcase your skills in organisation and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about this role and how your background fits perfectly with what we’re looking for. Don’t forget to mention any relevant experience in the pharmaceutical industry or with meeting coordination.
Showcase Your Skills: In your application, be sure to highlight your proficiency with tools like Outlook, Word, and Excel. If you have experience with Promo-Mats or Veeva, let us know! We want to see how your skills can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Carbon 60
✨Know Your Stuff
Make sure you brush up on the ABPI Code of Practice and any relevant therapy area knowledge. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed projects or organised meetings in the past. Use specific instances where your attention to detail made a difference, as this is crucial for the Customer Engagement Operations Specialist role.
✨Familiarise Yourself with Tools
If you have experience with tools like Promo-Mats, Veeva, or SharePoint, be ready to discuss how you've used them. If not, take some time to learn the basics so you can speak about them during the interview.
✨Practice Your Communication
As a confident communicator, you'll need to demonstrate your ability to engage with various teams. Practise articulating your thoughts clearly and concisely, especially when discussing complex topics related to healthcare and meetings.
