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- Tasks: Provide top-notch engineering support, including fault diagnosis and system repair.
- Company: Join a leading company in laser technology with a global reach.
- Benefits: Enjoy opportunities for training, career growth, and a collaborative work environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Technical background in engineering or related fields is preferred.
- Other info: Work involves both on-site and remote support, ensuring diverse experiences.
The predicted salary is between 36000 - 60000 £ per year.
Laser Service Engineer The primary focus of this role is to provide the highest levels of engineering support to our customers worldwide. This will include fault diagnosis, preventative maintenance, system repair, customer and distributors engineering staff training, installation, and a variety of other technical support activities. Key responsibilities and accountabilities: * Fault diagnosis, including optic/laser alignment, result monitoring and analysis. * Laser set up using optical techniques. * Laser calibration using electronic control. * Improve laser build documentation. * Provide customers with on-site repair and maintenance support. * Provide customers with telephone and email technical and fault-finding support. * Deliver customer/distributors training as required. * Carry out installations from planning through to customer acceptance. * Ensure that on-site and office-based customer files are kept up to date, including service records and any other documentation. * Identify opportunities for improvement. This to include product design and business process improvements. * Work with the sales management team to identify and develop sales opportunities. * Provide specialist support to other Company team members as required. * Act as a team player by willingly helping in any area of the business in support of customers, suppliers, or colleagues. * Follow clean room procedures and safety guideline. * Maintaining a detailed and current working knowledge of all the Company products that the employee is required to work on. * Regular reporting of progress to the Service Manager, Operations Director and the customer. * The Laser Service Engineer will also refer to relevant internal procedures, in particular the Quality ISO 9001: 2015 Policy and Procedures. Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy
Laser Service Engineer employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laser Service Engineer
✨Tip Number 1
Make sure to familiarize yourself with the latest laser technologies and techniques. This will not only help you during the interview but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the laser engineering field. Attend industry conferences or workshops where you can meet potential colleagues and learn more about the specific challenges they face, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully diagnosed and resolved technical issues. Having concrete examples ready will showcase your problem-solving skills and hands-on experience.
✨Tip Number 4
Understand the importance of customer service in this role. Be ready to explain how you would handle difficult situations with clients, as strong interpersonal skills are crucial for a Laser Service Engineer.
We think you need these skills to ace Laser Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Laser Service Engineer position. Understand the key responsibilities and required skills, such as fault diagnosis and laser calibration, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in engineering support, particularly in laser technology or similar fields. Mention specific examples of fault diagnosis, maintenance, or training that demonstrate your expertise.
Showcase Technical Skills: Clearly outline your technical skills related to optics, laser alignment, and electronic control in your application. Use industry-specific terminology to show your familiarity with the field and your ability to perform the tasks required.
Express Team Collaboration: Since the role requires teamwork and collaboration, include examples in your application that illustrate your ability to work well with others. Highlight any experiences where you supported colleagues or contributed to team projects.
How to prepare for a job interview at Carbon 60
✨Show Your Technical Expertise
Be prepared to discuss your experience with fault diagnosis, laser calibration, and optical techniques. Highlight specific examples where you've successfully resolved technical issues or improved processes.
✨Demonstrate Customer Support Skills
Since the role involves providing on-site and remote support, share instances where you've effectively communicated with customers. Emphasize your ability to train others and provide clear instructions.
✨Highlight Team Collaboration
This position requires working closely with sales and engineering teams. Discuss your experience in collaborative projects and how you contribute to a team environment, showcasing your willingness to help others.
✨Understand Quality Standards
Familiarize yourself with ISO 9001:2015 standards and be ready to discuss how you ensure quality in your work. Mention any relevant experiences where you adhered to safety guidelines and clean room procedures.
