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- Tasks: Manage customer queries and enhance satisfaction in a dynamic environment.
- Company: Leading medical device company with a focus on innovation.
- Benefits: Remote work after 12 months, competitive salary, and career development opportunities.
- Why this job: Join a team that values customer care and process improvement.
- Qualifications: Fluent in German and English, with experience in customer service and data analysis.
- Other info: Transition to remote work after a year, perfect for growth-minded individuals.
The predicted salary is between 30000 - 42000 £ per year.
A leading medical device company is looking for a German Speaking Customer Care Specialist to manage customer queries effectively. This role requires strong communication skills in both German and English, alongside proven experience in claims management and data analysis. The candidate will work initially in Deeside before transitioning to remote work after a 12-month period. Ideal for individuals with a customer service background eager to improve processes and enhance customer satisfaction.
German-Speaking Customer Care Specialist (Remote) employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Care Specialist (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer care roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and claims management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your language skills! Since this role requires German and English, be ready to demonstrate your fluency during the interview. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace German-Speaking Customer Care Specialist (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills in claims management and data analysis. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how your German and English communication skills will help us enhance customer satisfaction. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively managed customer queries in the past. We love candidates who can demonstrate their ability to improve processes and resolve issues efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Carbon 60
✨Brush Up on Your Language Skills
Since this role requires strong communication in both German and English, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages to show your fluency and confidence during the interview.
✨Know Your Claims Management
Familiarise yourself with claims management processes relevant to the medical device industry. Be prepared to discuss your previous experiences and how you've successfully handled claims or resolved customer issues in the past.
✨Show Off Your Data Analysis Skills
This position involves data analysis, so be ready to talk about any tools or methods you’ve used to analyse customer feedback or improve processes. Bring examples of how your analytical skills have led to better customer satisfaction in your previous roles.
✨Demonstrate Your Customer-Centric Approach
The company is looking for someone eager to enhance customer satisfaction. Think of specific instances where you went above and beyond for a customer. Share these stories to illustrate your commitment to excellent customer service and process improvement.
