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- Tasks: Supervise customer operations, manage orders, and ensure excellent service delivery.
- Company: Join a leading specialised industrial service provider in Malton.
- Benefits: Competitive pay, full-time hours, and potential for permanent position.
- Why this job: Gain valuable supervisory experience in a fast-paced environment.
- Qualifications: Basic IT skills, strong communication, and ability to handle physical tasks.
- Other info: Opportunity to work in a dynamic team with growth potential.
CUSTOMER OPERATIONS SUPERVISOR
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Carbon60 is looking to recruit a Customer Operations Supervisor to work for a leading Specialised Industrial Service Provider based in Malton.
ROLE: Customer Operations Supervisor
PAY RATE: between £13.46/hr – £15.38/hr, between £28,000 – £32,000 per annum
JOB TYPE: temp to perm
LOCATION: Malton (YO17)
HOURS: Full time, Monday to Friday, 8.30am – 5pm, 40 hours per week, 30 min break
THE ROLE:
When Customer Operations Manager is off-site, oversee team operation on-site in their absence to ensure consistent service requirements are met for the customer, additional duties will be addressed with the manager during assignment.
Use order book to expedite orders and speak to suppliers on a daily basis to ensure orders are on schedule.
Placing orders within necessary timeframes, ensuring best lead time, price and delivery times.
Assist stores colleagues with booking in goods/deliveries, correctly allocating stock into the storeroom.
Providing excellent customer service and assistance to the engineers on-site who attend the office.
Completing necessary steps to enable any non-stocked parts to be sourced, assessing price, lead time and delivery speed and uploaded to the stock systems.
Ordering stock required from suppliers.
Complete manual handling of stock from deliveries to storeroom including heavier items such as motors, pumps, gas bottles.
THE SUCCESSFUL CANDIDATE:
Competent in basic IT Skills – monitoring emails, data entry, using the stock ordering systems.
Must be comfortable in a fast-paced and high-pressured environment.
Must have excellent communication skills and comfortable in a customer-facing role.
Experience in storerooms /stores activities desirable but not essential, preferred for familiarity with the working environment.
Be able to meet the physical demands of the manual handling required in the role.
Prior experience in procurement or office environments, more so in an engineering, supply chain, MRO environment highly beneficial.
Supervisory experience is beneficial.
Please be aware that the Sofina site is a slaughterhouse with butchery completed onsite.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy
Customer Operations Supervisor employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Supervisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer operations. Think about your past experiences and how they relate to the job description, especially around teamwork and problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Operations Supervisor
Some tips for your application 🫡
Check Your CV: Before you hit that apply button, give your CV a good once-over. Make sure it highlights your relevant experience and skills that match the Customer Operations Supervisor role. We want to see how awesome you are!
Tailor Your Application: Don’t just send out the same old CV and cover letter. Take a moment to tweak them for this specific job. Mention your experience in customer service and any supervisory roles you've had. It shows us you’re serious about this opportunity!
Show Off Your Communication Skills: Since this role is all about excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to highlight any customer-facing experiences you’ve had. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Carbon 60
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Operations Supervisor. Familiarise yourself with the key tasks like overseeing team operations, managing orders, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and team members, be prepared to discuss your communication style. Think of examples where you've successfully resolved issues or improved service. This will highlight your ability to thrive in a customer-facing environment.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills in a fast-paced environment. Prepare scenarios where you've had to manage multiple tasks or handle pressure effectively. This will show that you're ready to tackle the demands of the job head-on.
✨Demonstrate Your IT Competence
As basic IT skills are essential for this role, be ready to discuss your experience with stock ordering systems and data entry. If you have any specific examples of how you've used technology to improve processes, share those during the interview to showcase your tech-savviness.