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- Tasks: Support engaging meetings and collaborate with teams in the pharmaceutical industry.
- Company: Leading pharmaceutical company offering a hybrid working environment.
- Benefits: Competitive hourly rate, flexible working, and valuable industry experience.
- Why this job: Join a dynamic team and make a real impact in healthcare engagement.
- Qualifications: Degree in life sciences or relevant experience; project management skills preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 16 - 25 £ per hour.
Location: Maidenhead/Remote (hybrid working available)
Duration: 12 months initial (temporary role)
Rate: circa. £21 per hour (based on experience, INSIDE IR35)
SRG are collaborating exclusively with a leading pharmaceutical company in their search for a new Customer Engagement Operations Specialist to join the business for an initial 12 month contract. The successful candidate will work collaboratively with the In-field teams, Brand teams, medical review and others to support development and delivery of engaging behaviour-changing promotional and educational meetings. Our client is seeking individuals with great organisation and project management skills as well as knowledge/experience of working with the ABPI code of practice.
Responsibilities include:
- Working proactively with In-field & brand teams to develop therapy area expertise
- Staying up to date with therapy area changes or new SmPC (Summary of Medicinal Product Characteristics) and Prescribing Information (Prescribing Information) working closely with the TA Brand Team and medical review Teams.
- Monitoring incoming meeting requests, reviewing and approving these in accordance with company's meetings Policy, In-Field Meetings, SOPs and the ABPI Code.
- Providing assistance and training to in-field teams, as required.
- Careful review of all meetings and interactions with HCPs, HCOs ensuring that all meeting arrangements, content and logistics are compliant
- Creation, review and approval of meeting materials in close collaboration with the Meeting owner, management Job Bags in promo-mats for promotional presentations and bespoke meeting materials, working in collaboratively with other functions as needed
- Coordinating meeting arrangements for in-field team meetings - including venue booking, speaker engagement etc.
- Preparation of key documents required for all meetings, as well as Transfer of Value (ToV) consent to disclose managing process for audit purposes.
- Ensuring that all post-meeting steps are completed including consolidating & sharing feedback and implementation of changes as needed
Skills/experience required:
- University degree/diploma in life sciences subject or relevant experience essential
- Experience working with the ABPI Code of Practice, or similar
- Demonstrated ability using outlook, word, excel and Adobe Acrobat (PDF) to at least a beginner level is essential
- Experience working within Pharma/Medicine/Healthcare industry would be advantageous
- Experience managing projects and/or organising meetings/events desirable
- Experience using Promo-Mats, Veeva, SharePoint, or equivalent systems is desirable
- Excellent organisation and project management skills
- Attention to detail and a confident communicator
- Problem solving & negotiation skills desirable
To Apply
Please click below and/or to discuss further, contact Theo Charles on (phone number removed)
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
Customer Engagement Operations Specialist employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested.
✨Tip Number 3
Practice common interview questions with a mate or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Customer Engagement Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Operations Specialist role. Highlight your experience with project management and any relevant knowledge of the ABPI code. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in life sciences or the healthcare industry makes you a great fit. Keep it engaging and personal, just like we do at StudySmarter.
Showcase Your Skills: Don’t forget to showcase your organisational skills and attention to detail in your application. Mention any tools you've used, like Outlook or Adobe Acrobat, and how they’ve helped you manage projects effectively. We love seeing practical examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Carbon 60
✨Know Your Stuff
Make sure you brush up on the ABPI Code of Practice and any recent changes in the therapy area. Being able to discuss these topics confidently will show that you're proactive and knowledgeable, which is exactly what they’re looking for.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed projects or organised meetings. Highlighting your organisational prowess will resonate well with the role's requirements and demonstrate your fit for the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer engagement and project management. This will help you articulate your thoughts clearly and showcase your problem-solving skills during the interview.
✨Ask Smart Questions
Prepare insightful questions about the company’s approach to customer engagement and how they measure success. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.
