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- Tasks: Be the go-to person for customers, resolving queries and ensuring satisfaction.
- Company: Join a leading medical device company with a focus on customer care.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Fluent in German and English, with strong customer service experience.
- Other info: Dynamic team environment with a focus on continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Location: Deeside initially before transitioning to remote working
Contract: 12 months FTC
Rates: £30,000p/a
SRG are seeking a German speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them.
Duties and Responsibilities:
- Raise claims within SLA, investigate to resolution, communicate outcomes.
- Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
- Identify opportunities for continuous improvement.
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
- Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
- Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
- Coordinate and assist with audit requirements.
- Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
- Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
- Act with empathy and respect in all transactions.
Skills & Experience:
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
- Ability to communicate in both German and English.
- Ability to communicate at all levels within the organisation.
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
- Fully competent in oral and written communications.
- Strong motivational skills.
Qualifications/Education:
- Subject matter knowledge.
- Customer Service skills.
- Formal qualifications in Export and Customer Service.
- Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills.
- Competent in using Excel/Word & Data Cubes.
- Competent in using Database reporting repositories.
- Excellent reporting skills.
- Proficient communicator both written and verbal.
- Able to operate in a Team environment.
Customer Care Specialist - German Speaking employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - German Speaking
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires strong language abilities, try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. And remember, apply through our website for the best chance at landing that Customer Care Specialist role!
We think you need these skills to ace Customer Care Specialist - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Specialist. Highlight your experience in customer service, especially in claims management and any relevant healthcare background. We want to see how your skills match what we're looking for!
Show Off Your Language Skills: Since this role requires you to communicate in both German and English, make sure to showcase your language proficiency clearly. We love seeing candidates who can demonstrate their bilingual abilities in their application!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so outline your key achievements and how they relate to the job. Remember, we’re looking for strong communication skills right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Carbon 60
✨Brush Up on Your German
Since this role requires you to communicate effectively in both German and English, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in German to show your fluency during the interview.
✨Know the Company Inside Out
Research the medical device company thoroughly. Understand their products, values, and recent news. This will not only help you answer questions but also demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer care situations. Think of examples from your past experience where you resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Tech Skills
Familiarise yourself with Microsoft Excel and SAP, as these are crucial for the role. Be ready to discuss your experience with data analysis and reporting, and maybe even share a quick example of how you've used these tools to improve customer service in the past.
